3 Write down any means of transport you remember.

Work with a partner. Which of these forms of transport is:

reliable? fast? comfortable? healthy?

4 Hotel. Arrange the hotel facilities in the following list in order of importance.

buffet-style breakfast

fitness centre / gym

jacuzzi & sauna

secretarial service

video movies

restaurant serving local specialities

cocktail lounge

free car parking

photocopying

self-service cafeteria

fresh fruit and flowers in bedrooms

24-hour coffee shop

good towels

room service 24 hours

swimming pool

5 Hotel. Making a reservation. Sending a fax.

Janet Cooper wants to go to Spain on holiday with her family. She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires.

a) Look at the information on this page and fill in the first part of Janet's fax. She will get all the information on one page. The code for Spain from the UK is 00 34.

b) Write out the words of Janet's fax message in the correct order.

Janet and Peter Cooper

8 Fast Lane

Chesswood

Herts WD5

tel 01923 284908

fax 01923 285446

FAX TRANSMISSION Page 1 of Date From To fax no To From fax no For the attention of

Message

a. rooms hotel I to some would like reserve at your. b. in 28 July We on Alicante are arriving. c. ten hope stay to We for nights leaving 7 August on. d. and husband like room I My double balcony a would with preferably a. e. require Our a two teenage daughters twin room. f. are all en-suite that We understand your bedrooms. g. you this confirm Could ? h. a sea view possible Is have it rooms to with ? i. available if me let you Please for know have dates these rooms. j. grateful if I be would also me you could tell room each price the of. k. from I forward look you to hearing. Yours faithfully Janet Cooper

c) Make up a dialogue between the receptionist and Janet over the telephone. Here are some prompts for the receptionist:

• Thank her for her inquiry.

• Say you are pleased to confirm her reservation for the rooms she wants, and for the dates she wants.

• Tell her that all the rooms have an en-suite bathrooms, and all the rooms have a sea view.

• The rooms are 21.000 pesetas per room per night.

• You look forward to welcoming her and her family to your hotel.

6 Answer the questions

1. Where do people usually stay when they arrive at a town in which they don't live?

2. Have you ever put up at a hotel?

3. What hotel of your town would you recommend to your friend?

4. In what ways do people usually reserve rooms with hotels?

5. What information is required from those who are signing in at a hotel?

6. On what floors are the best rooms usually found?

7. What services does a guest get at a modern hotel?

8. Can the meals be served in his room (at his wish)?

9. What is meant by the term "bed and breakfast"?

10. What are the duties of the reception clerk (chambermaid, bell-boy, porter, steward)?