- •Рецензенты:
- •Предисловие
- •Vocabulary list
- •(Present Simple)
- •Вопросительная форма
- •Другие глаголы
- •Vocabulary list
- •Why is Juanita in trouble?
- •Where is she now?
- •What does Mrs. D'Orsey want to know? grammar exercises
- •Activity
- •Compare the work of Jenny Hopper and Gary Hoffman. Make use of the following grid.
- •Compare yourself with a member of your family, another student in the class, or a famous person.
- •Write the story of a typical day in your life.
- •Activity
- •Describe any member of your group using questions in the table so that your group mates can guess whom you mean.
- •Activity
- •Write a short article based on the above interview for the local newspaper.
- •Take the role of a famous person who you know something about. Your partner interviews you and asks about your daily life. Section с
- •Section a
- •Vocabulary list
- •Grammar exercises
- •Activity
- •Activity
- •Section с
- •1. Work
- •2. Home
- •3. Origins and family
- •4. Here and there
- •5. Weather
- •6. Interests
- •Vocabulary list
- •Vocabulary list
- •Grammar exercises
- •Imagine that you were in the bank one day and saw a bank raid take place. The police want to know what you saw. Write a story of what happened.
- •Narrate an interesting (mysterious) story you once witnessed.
- •Edwina d'Orsey
- •Juanita Nunez
- •Miles Eastin
- •Social Contacts
- •1. Making an invitation
- •3. In the restaurant ordering a meal
- •Vocabulary list
- •Section в
- •Vocabulary list
- •Grammar exercises
- •Write a short paragraph about a famous living person and summarize his/her career so far.
- •Have you done any exciting or interesting things? Write down two or three. Find out what other people in your class have done. Section с
- •Identifying yourself
- •Vocabulary list
- •Настоящее совершенное время (Present Perfect II)
- •Vocabulary list
- •Grammar exercises
- •Edwina d'Orsey about Miles Eastin's work record.
- •Mr. Burnside about the particulars of the audit procedure.
- •Section с
- •Incoming calls (when you receive the call)
- •Identifying yourself when you pick up the phone
- •Vocabulary list
- •Section в
- •Vocabulary list
- •Why was there much work to do to make the fma board more impressive?
- •There were many supporters of Alex Vandervoort on the board, weren't there?
- •Who was Alex's strong supporter?
- •Grammar exercises
- •1. Go over Ex. 2 Grammar Exercises Unit III once again. Draw up the layout of Eastin's flat.
- •2. You are looking for accommodation. Another student in your class is a landlord. You make a telephone call to your prospective landlord. Ask him/her about the apartment she/he lets.
- •Inviting introductions from participants
- •Inviting someone to state his/her position
- •1. If you didn't hear:
- •2. If you didn't understand:
- •Section a
- •Vocabulary list (Part a)
- •Vocabulary list (Part b)
- •Отрицательная форма
- •Вопросительная форма
- •Vocabulary list
- •Grammar exercises
- •Using the model above, say what you think Roscoe Heyward, Nolan Wainwright, Edwina d'Orsey are going to do next week.
- •Using the model above, say what you are going to do next week. Write six or eight sentences.
- •Imagine that you are in charge of fma. Discuss with the rest of the class what changes you would like to make. Make definite decisions, write them down and say what the results will be.
- •Section a
- •Vocabulary list
- •Употребление времени Present Simple в значении будущего времени в придаточных предложениях времени и условия
- •Vocabulary list
- •Grammar exercises
- •Roscoe Heyward becomes President
- •Alex Vandervoort is elected.
- •Indirect questions
- •Information to find out:
- •Information about the company:
- •Information to find out:
- •Vocabulary list
- •Factors of production: labor. Labor market
- •Vocabulary list
- •Why did Alex summon Dick French?
- •Dick French didn't have to make a statement, did he?
- •What did the pr head assume?
- •The money policy committee divided two by two, didn't it?
- •Did Jerome Patterton have to cast the decisive vote?
- •What was the outcome of the meeting? grammar exercises
- •College
- •Passport
- •Driving licence
- •Introducing opinions, attitudes
- •Vocabulary list
- •Factors of production: land, capital. Entrepreneurship
- •Contributions of Entrepreneurs
- •Vocabulary list
- •What question did the reporter ask?
- •Fma required ten dollars to open an account, didn't it?
- •What tactics did the people adopt?
- •Why was the big branch almost helpless?
- •How did the New York Stock Exchange react to the bank-in?
- •The bank finally capitulated, didn't it? grammar exercises
- •Imagine that you had an interview for a job of an assistant operations officer at fma a few days ago. Report the interview to the class.
- •Заключение
- •Литература
- •Contents
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What question did the reporter ask?
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Fma required ten dollars to open an account, didn't it?
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What tactics did the people adopt?
5. Shortly after mid-day a hastily called conference took place in the FMA presidential suite. Jerome Patterton and Roscoe Heyward were there, grim faced. Alex Vandervoort joined them. He, too, was serious. The fourth attendee was Tom Straughan, the bank's young chief economist; the fifth, Dick French, vice-president of public relations. Jerome Patterton looked very concerned. He wanted to know who the organizers of the bank-in were. Dick French replied that whoever was behind that was good at law and public relations, because the people who packed the downtown branch were not demonstrators, they were the bank's customers, and that was the problem. Patterton enquired what all those present could suggest to set the situation right. Roscoe Heyward was determined not to give in to intimidation. Patterton shared his point of view. He said that they would look pretty foolish. Dick French objected saying that if the" bank changed its policy about Forum East, it would look good, not bad. Alex added addressing Roscoe Heyward that unwillingness to change the wrong decision was plain pigheadedness, nothing more. Finally, the conference agreed to maintain their stand refusing to be bluffed.
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Who attended the hastily called conference in the presidential suite?
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Jerome Patterton and Roscoe Heyward were not uneasy, were they?
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What was the bank's problem?
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What stands did all those present adopt?
6. In the absence of any softening of attitude by the bank, the campaign continued through all Thursday and Friday, until the close of business late Friday afternoon. The big branch was almost helpless. And as Dick French predicted, nation-wide attention was focused on its plight. Much of the attention was humorous. However, investors were less amused, and on the New York Stock Exchange on Friday, FMA shares closed a further two and a half points lower. On Monday morning the bank capitulated. At a hastily called press conference at 10am, Dick French announced that the bank would restore full Forum East financing at once.
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Why was the big branch almost helpless?
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How did the New York Stock Exchange react to the bank-in?
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The bank finally capitulated, didn't it? grammar exercises
■ Ex. 1. Tim Williams works in the consultative banking department of FMA. Last week he attended a seminar on banking in the selling role. The tutor elaborated on the rules to help bankers plan and conduct effective sales interviews. Now Tim is telling a collegue what the rules were. Look at the rules and give Tim's words. Use tell, ask, advise.
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The tutor advised us to reassess the role of sales in banking.
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Focus on the development of long-term, mutually beneficial relationship with the customer.
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Do not monopolize the discussion.
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Develop a sales dialogue rather than a monologue.
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Concentrate on the customer's needs rather than on the sales person or the product.
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Do not manipulate clients to buy what they don't want or need.
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Have knowledge of a wide range of noncredit, credit-related, and credit products or services that the bank offers.
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Scan for selling opportunities during the sales interview.
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Do homework prior to arranging an interview.
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Collect important competitive information.
ACTIVITY
You work at the main downtown branch as a) a bank teller
b) a porter
c) a delivery guard
d) an operations officer.
Say what your boss asks or tells you to do.
■ Ex. 2. FMA has made the front pages recently. Below are some examples of what the press say. Report what they say. Use say, write, highlight, point out, emphasize.
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FMA is cutting financing Forum East by half. (The Sunday Reporter)
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FMA opts out of its commitments to social programmes. (The Wall Street Journal)
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FMA enjoys substantial business with Supranational Corporation. (The Free Press)
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FMA's main downtown branch is at a standstill. (The International News)
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FMA shares have fallen five and a half points. (The Daily Talk)
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The Board is deadlocked over FMA president. (The Economist)
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The Keycharge promotion campaign has gained momentum. (The Modern World)
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FMA operations officer is charged with embezzlement. (The New Times)
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FMA shares closed a further two and a half points lower yesterday. (The Boston Globe)
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The power struggle between FMA's candidates can't be cancelled. (The Newsday Journal)
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FMA hopes to set things right. (The Daily Times Register)
ACTIVITY
Sum up your point of view on the state of things in FMA. Support it making use of the above quotations.
■ Ex. 3. Tim Williams who works in the consultative banking department of FMA had a sales interview with a customer yesterday. Now he is telling his boss what questions he asked to identify the customer's needs. Give Tim's words. Use the list of questions below.
What is the customer's business?
What are its products? Which are most profitable?
How long has the company been in business?
What is the size of the company?
What is its annual sales volume?
What are the company's goals and objectives?
What are the company's constraints?
What difficulties, concerns, or needs does the company have?
Who are the company's lawyers, auditors?
Who is on the board of directors?
What is the company's management style?
ACTIVITY