- •Content
- •Introduction
- •In the process of implementation of these communication skills significant role plays non-verbal communication.
- •In many ways, expression of the eyes depends on the pupils. The pupils dilate if man is excited and a narrows angrily, gloomy, if a person is full of suspicion.
- •In the literature we come across classifications of gestures on various grounds. Here are some examples of some of them.
- •Section 1.1. Approaches to defining the non-verbal codes of communication
- •Section 1.2. Classification of non-verbal codes of communication
- •Illustrators - gestures, closely associated with speech and supplementing it in different forms. They are:
- •Verbal channel: «We have good relations».
- •Brief Summary of Chapter 1
- •Chapter 2. Non-verbal means of communication as symptoms of the conflict situation
- •Section 2.1. The notion of a conflict
- •Section 2.2. Types of a conflict
- •Vertical conflicts are those which happen between people subordinate to each other.
- •In terms of social interaction conflicts are classified into ethnic, intergroup, intragroup, interpersonal and intrapersonal. [Deutsch m, 2005, 54]
- •Section 2.3. The external manifestations of non-verbal codes in a conflict situation
- •Brief Summary of Chapter 2
- •Chapter 3 Verbal manifestations of non-verbal means
- •The Girl Who Played with Fire (by Stieg Larsson). Chapter 5, page 102.
- •A Red Herring without Mustard (by Allen Bradley, chapter 2, p.26)
- •On the corner of love (by Adam Moffat, chapter 14. P.178)
- •Harry Potter and the Deathly Hallows (by j.K. Rowling, chapter 12: Silver and Opals. P. 322)
- •Hp and the Goblet of Fire (by j.K. Rowling, Chapter 14: Felix Felicis, p. 213)
- •Brief summary of the Chapter 3
- •Conclusion
- •Список литературы
- •List of used fiction
- •List of lexicographic publications
Brief Summary of Chapter 2
Nonverbal communication is primarily an expression of semantic sphere of an individual. It is a direct channel of personal meanings and this explains the failure of numerous attempts to create a code dictionary, discrete alphabet of the language of nonverbal communication. The interpretation of nonverbal codes vary depending on the type of a conflict (horizontal, vertical), and it becomes more or less emotional, depending on whether the situation of confrontation is open or closed.
Conflict - a clash of opposing, incompatible tendencies in the mind of a single individual, interpersonal interactions and interpersonal relationships of individuals or groups of people associated with acute negative emotional experiences. Any organizational change, the contradictory situation, business and personal relationships between people often give rise to conflicts, which are accompanied by serious psychological subjective experiences.
The differentiation is caused by social status, communicative roles, gender, and sometimes by age. The time factor may be an indicator of social differentiation as well. Non-verbal codes interact with the verbal, but there is no single interpretation, since their meaning depends entirely on such factors as context, situation, the nature of the conflict, etc.
Chapter 3 Verbal manifestations of non-verbal means
While analyzing the literature we use the following structure:
Means of expression of non-verbal cues:
- presented in direct speech
- presented in the author's framing
Conflict(a):
Vertical
Horizontal
Conflict (b):
Participants
- type of conflict (Cross-cultural, Intergroup conflict, Intragroup conflict, Interindividual conflict, Intraindividual Conflict, Social Conflict, Open-Closed)
- motivation
- behavior (description of the non-verbal means used in the chosen abstract)
- proxemic codes (analysis of the change of the distance during the conflict)
- analysis of the meaning of the non-verbal cues.
Examples.
Atonement (by Ian McEwan). Chapter 4, page 72.
«Leon had walked to the shallow end and stood facing her across the gently rocking sheet of oily blue water.
“How can I possibly do that?”
“I don’t care how you do it. Make an excuse.”
“Something’s happened between you.”
“No it hasn’t.”
“Is he bothering you?”
“For God’s sake!...
…He smiled, and since he had reached the gap first, he paused to hand her through, as though it were a drawing room doorway, and as she passed she felt him touch her lightly on her forearm.
”
She got up irritably and walked away, toward the swimming pool pavilion, an open structure supported by three fluted pillars. She stood, leaning against the central pillar, smoking and watching her brother. Two minutes before, they had been in league and now they were at odds—childhood revisited indeed»
Analysis: Non-verbal cues presented in the author's framing. The conflict is horizontal. Participants: brother and sister (Leon and Cecilia).
Type of conflict: interindividual conflict, closed.
The core of the conflict is clash of views.
Motivation: Leon invited a friend of Cecilia whom she doesn’t want to see. Prosodic code: “For God’s sake!” – increasing tone of the voice points at anger.
Proxemic codes: 1) Leon had walked to the shallow end; - the beginning of a conflict 2) She got up irritably and walked away; The distance between them during a conflict is getting larger, which points on irritation, the peak of a conflict. 3)… he paused to hand her through – the reduced distance indicates the solcation of a conflict.