Verbal channel: «We have good relations».
Nonverbal, «Man avoids eye contact, looks confused, use a closed body language». [Mehrabian, 2003]
Brief Summary of Chapter 1
The role of nonverbal communication plays great role for people. It is this kind of communication which first of all accustomed by the child. Later it remains not less important, especially in terms of completeness of the experiences of people’s own emotions. And, though cannot be arbitrarily excluded, always remaining as an indicator of the human condition. The ability to "read" these states requires an understanding of «body language» not only at the level of intuition, but on a conscious level. Ability to identify and understand the importance of individual elements in the context of the conversation, and in relation to the cultural environment is «natural» or «native» for interlocutor.
Training of specialists in terms of effective communication is possible in a fairly short period of time and the result of this work reflects not only the growth efficiency of the industry or individual success of each of them, but also it will be reflected in the values of tolerance and growth of effective communication in general throughout society.
By submitting the speaker's attitude to the reported information, gestures tell us truthfully about the opinion of the interlocutor. The ability to use this channel of communication and «read» it to convey a message is essential for bringing the possibility of dialogue to the desired result.
Chapter 2. Non-verbal means of communication as symptoms of the conflict situation
During the communication parties are in constant interaction, which, however, cannot be called free. Norms exists either in verbal and nonverbal, they are attitudes and patterns that are dictated by society and the situation. Violating these rules change the nature of communication in a positive or negative way. If verbal communication is less dependent on the situation, the changes in non-verbal codes can equally improve and deteriorate the situation between the interlocutors.
E.I. Fienberg and A.G. Asmolov believe that «non-verbal communication is primarily an expression of semantic sphere of the individual. It is a direct channel of personal meaning». Based on this thesis, they explain the "failure of numerous attempts to build the code, vocabulary, discrete alphabet of the language of nonverbal communication ... Inability to implement simultaneous meaningful dynamical systems of the person in discrete indifferent meanings» - and convince that «the search for discrete formalized vocabularies of gestures, body movements are doomed to failure». [Fienberg, Asmolov, 2006]
Studies that have compared non-verbal behavior of different cultures have led to the conclusion that one should abandon the idea of the universality of the non-verbal components of emotional expression. Studies of E. Hall, D. and R. Efrond and Berdvistel fixed the effect of cultural differences on the formation of a pattern of non-verbal interaction. But even if leaving aside the non-verbal communication between people of different cultures, we still do not find universals in the communication between representatives of the same culture. [Makhlina, 2009]
For example, when regarding proxemic code it is clear that in every society there is a stereotype of the space between the communicants, the violation of which indicates an improvement or deterioration of the situation. But the reduction of this distance may not unanimously indicate the presence of conflict, as well as an increase in the distance. In this case we can speak about the interaction of non-verbal and verbal communication on the situation in general and also about the interaction between non-verbal codes of different levels. For example, the reduction in the distance, increased tone of voice, clenched fists and grinned teeth together may indicate irritation or anger, if taken separately components may have a dual character and indicate anger as well as, for example, passion.
Vladimir
Putin, the prime minister of Russia brought a lot of interesting in
analysis of nonverbal communication during the meeting with faction
leader Vladimir Zhirinovsky, during which Vladimir Volfovitch
mentioned his descent from the family of "industrialist"
and added of his own prejudice against "the children of
Sharikoff’s" - a slippery statement gave broad opportunity for
interpretation - and Putin's response was not long in coming.
1) A little bit knitted brows. 2) Direct look. 3) Tense and a little bit stretched lips.
4) Tense jaws. 5) Side bend towards Mr. Zhirinovsky. This is the classical description of anger and resentment.
In response, Zhirinovsky shows the following sequence of movements:
Looks away.
Puts his palms in the defending position, trying to build a kind of a barrier.
Tense and slightly open mouth shows some concern and light fear.
Here
we can see the classic example of vertical interpersonal conflict,
whereas one of the interlocutors is trying to dominate, while the
second is protecting because of the fear of person on a higher social
position. 
Lip-compression
This is a facial expression. A usually negative cue produced by pressing the lips together into a thin line.
Usage: Lip-compression is a specific version of the tense-mouth display. A sudden lip compression may signal the onset of anger, disliking, grief, sadness, or uncertainty
A tense hand tending to the almost horizontal position is a classical gesture of self-defense.
Point
This is a gesture. 1. Extending an index finger (or less frequently, other body parts such as the lips) to indicate the presence or location of objects, features, or forces. 2. Stiffening a forefinger to direct attention to people, places, or things. 3. A stabbing motion of the index finger, as given in anger.
U.S. politics. On January 26, 1998, President William Jefferson Clinton pointed his index finger aggressively at the American people and stated, "I did not have sexual relations with that woman, Miss Lewinsky."
Angular Distance
This is a posture. 1. The spatial orientation, measured in degrees, of an individual's shoulders relative to those of another. 2. The position of a speaker's upper body in relation to a listener's (e.g., facing or angled away).
Usage: Angular distance reveals how we relate to (i.e., feel about) people sitting, standing, or waiting nearby. Our upper body unwittingly squares-up, addresses, and "aims" at those we like, admire, and agree with, but angles away from disliked persons and people with whom we disagree. In a friendly conversation, formal interview, or staff meeting a greater angular distance substitutes for greater linear distance. Angular distance may range from 0 degrees (directly facing) to 180 degrees (turning ones back).
U.S. politics. Known to be ill-at-ease around people, former President Richard Milhous Nixon revealed his discomfort with an exaggerated angular distance, as if to "remove" himself from others nearby. White House photographs taken at staff meetings in the early 1970s show a seated Mr. Nixon, with shoulders turned away from his advisors at angular distances of 50 degrees.
This suggests that nonverbal communication components can be interpreted only in conjunction with each other and with verbal components. For a more accurate interpretation the relationship between the communicants and their social position are very important.