Role-play

1. A.

You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information:

• Your name.

• Telephone number: 347-8910 (or use your own).

• Calling about changing conditions of your contract with W&W.

• You can be reached until 5 o'clock at the above number. If Ms Braun calls after 5 o'clock, she should call 458-2416.

1. B.

You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information:

• Name and telephone number – ask student A to spell the surname.

• Message student A would like to leave for Ms Braun.

• How late Ms Braun can call student A at the given telephone number.

2. A.

You're a reporter who wants to write an insider story on the corporate reorganisations that are taking place in the wake of the financial crisis in the region. You'd like to make an appointment to talk with an investment banker (a friend of a friend) to talk about what's going on. If he isn't in now leave the following information for him:

• Your name and phone number 12235-347658 (or you real number).

• The reason why you're calling.

• You would like to meet tomorrow at lunch, if it's possible.

• If you don't get any response from him till 6:00 p.m. you'll try to call him back later.

2. B.

You're an investment banker visiting Jakarta to set up some take-over deals. You will be in a meeting most part of today's afternoon. Leave a message on your answering machine with the following information:

• You won't be available until 5:30 p.m.

• People can leave their messages and phone numbers after the beep sound. You will definitely call them back as soon as possible.

If it is something urgent they can try your phone number 8-234878-458556456. It will be on during breaks in the meeting

3. A.

The vice president of sales has arrived from cor­porate headquarters to get a progress report from you on developing sales in the region. Call him to fix an appointment. If he is not available, leave a message for him with the following information:

• Your name and phone number 4782-375.

• Your will be available any time tomorrow at Mr Vice President's convenience.

• One of your major dealers would like to joint you in the meeting, if possible.

• You'd like to know the time fixed for your appointment as soon as possible as you have to book plain tickets for tomorrow to fly to an important sales conference in San Francisco.

3. B.

You're the Vice President's personal secretary. He's just arrived from corporate headquarters to get a progress report on developing sales in the region. Mr Vice President is not available now. Take a message for him and make sure you get the following information:

• Name and telephone number – ask student A to spell the surname

• Message student A would like to leave for Mr Vice President

• How late you can call student A at the given telephone number to let him know about the appointment he is asking for.