- •Business Letter Guide
- •Formal or Informal?
- •Ist year
- •I. Invitations. Formal and Informal.
- •II. Congratulations. Condolences. Formal and Informal.
- •Personal Letters
- •Business Letter Guide (2nd year)
- •Body of a letter
- •1. Acknowledgement of the receipt of a letter
- •2. References to dates
- •I. Asking for Information
- •Expressions used in enquiries:
- •Some more expressions:
- •Samples of Enquiry Letters
- •II. Enquiries and Replies Enquiry
- •Reply to above:
- •Expressions Used in Replies (offers) to the Enquiries:
- •Some More Expressions for Replies and Offers:
- •Samples of Replies (offers) to the Enquiries:
- •Exercises
- •III. Placing Orders Expressions used in orders
- •How to place an order (samples)
- •VI. Replying to Orders Expressions used in replies:
- •Samples of Replies:
- •The Delay in Delivery. Refusals.
- •Exercises
Samples of Replies:
1)
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Dear Sirs:
We are glad to receive your acceptance of our offer, and note that you have decided to buy this parcel of B.O.P. Darjeeling Tea. We hope you will be satisfied with the quality in consideration of the price, and assure you that in any future business it will be our endeavour to give the best possible service and the quality goods. This day we have dispatched 25 cartons of tea at your account and risk through passenger train. The remaining cartons have been kept in the godown as per your instructions. We have also taken out the insurance of the goods and the policy is with us to be forwarded to you if you wish so. Enclosed here is our account for this bargain.
Yours sincerely, Encl.
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2)
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Dear
We were very pleased to receive your order of 18 June for cotton prints, and welcome you as one of our customers. We confirm supply of the prints at the prices stated in your letter. Delivery should be made by our own vehicles early next week. We feel confident that you will be completely satisfied with these goods and that you will find them of exceptional value for money. As you may not be aware of the wide range of goods we have available, we are enclosing a copy of our catalogue. We hope that our handling of your first order with us will lead to further business between us and mark the beginning of happy working relationship.
Yours sincerely
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3)
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Dear Sir
We were very glad to receive your order for: 2 horizontal drilling machines, to be supplied to your own specification. As we mentioned in our previous letter, delivery for machines made to supplied specifications is not normally possible in less than 3 months, but we should like to help you and are giving your order priority. You may be sure that your machines will be ready for shipment by 1 April. We will advise you when your order is ready for collection and shall be pleased to assist you to the best of our ability at all times.
Yours faithfully
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4)
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Dear Sirs
We thank you for your interest in our special offer of tinned beef, and are pleased to advise you that your order has been despatched today by Road Transport Services, Ltd.
Yours faithfully
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5)
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PAYTON'S PLASTICS. INC.
1313 Spruce Street Philadelphia, PA 17512
September 16, 2000
Ms. Cybel Megan: FRAMES-BY-YOU 126 Walnut Street Philadelphia, PA 17503
Dear Ms. Megan:
We are pleased to have received your order of September 15 and would like to welcome you as a new customer of Payton's Plastics.
Your order (No. 6297) for one dozen 4" x 5' sheets of 1/8'' Lucite is being processed and will be ready for shipment on September 21. It will be delivered to your workshop by our own van, and payment will be c.o.d. (our policy for all orders under $100).
We are sure you will appreciate the clear finish and tensile strength of our entire line of plastics. Ms. Julie Methel, your sales representative, will call on you with a catalog and samples.
Cordially,
PAYTON'S PLASTICS, INC.
Howard Roberts Customer Relations
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