Appendix Restaurant Manager Opening and Closing Procedures Checklist

Manager:

Date:

Opening Procedures Checklist

1. Check out the restaurant keys from Security.

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2. Pick up the Manager’s bank and make sure sufficient change is available.

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3. Turn off call forwarding on the restaurant telephones.

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4. Pick up mail and Manager’s Log Book.

5. Adjust lights and window blinds, turn on the music.

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6. Assign Servers numbers on POS side work and stations.

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7. Check supply of paper & ink ribbon for the POS printers.

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8. Issue guest checks to Servers (if applicable).

9. Inspect Cashier Station for supplies including credit card vouchers, credit card imprinted date, and “Cash Only” list.

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10. Review daily schedule of events and the VIP list, packages, groups.

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11. Check menus (including wine lists) and change "fresh" sheets.

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12. Obtain newspapers and display on appropriate table.

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13. Verify availability of clean linen/rags and soiled linen hampers.

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14. Perform Daily Roll Call.

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15. Inspect all stations and side stands before service.

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Closing Procedures Checklist

1. Check Servers out.

1. Verify that all assigned side duties have been performed person.

2. Run the appropriate Server reports on the POS.

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2. Run revenue reports on the POS.

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3. Complete logbook entries.

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4. Place storeroom orders for liquor, wine, and condiments or dry goods.

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5. Check staffing for next shift, making any corrections to forecast as necessary.

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6. Check that equipment is cleaned and turned off, including:

a. coffee maker

b. coffee warmers

c. bread drawers

d. juice machine

e. toaster

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7. Store seating chart and reservations book in the appropriate location.

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8. Count and lock all silver items, following up on discrepancies.

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9. Lock wine cabinets.

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10. Inspect the bar condition and security.

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11. Inspect the tables that are re-set for the next shift.

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12. Inspect the restaurant including booths and chairs, for stains or damage, and report to maintenance.

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13. Ensure that all soiled dishes and linen have been put in their proper place.

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14. Forward telephone lines to hotel operator.

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15. Turn off the music and lights and lock the doors.

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16. Turn in the restaurant keys to Security.

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