8. Определите, к какому виду документов относится отрывок.

After carefully examining the goods supplied under our order of the 16 October, we must express disappointment at their quality. They certainly do not match the samples on the basis of which the contract was signed. Some of them are of the wrong sizes and colors and we cannot offer them to our customers.

There must have been a mistake in making up order and we have no choice but to ask you to replace the goods. If this is not possible, we shall have to ask you to cancel the order.

- an enquiry letter

- an offer

+ a letter of complaint (a claim)

- a letter of application

9. Определите, к какому виду документов относится отрывок.

We are writing to you with reference to the order №5867 and our letter of 22 May in which we asked you when we could expect delivery of 60 engines you were to have supplied on 3 June for an export order.

We regret to inform you that our deadline for receiving your engines is 28 July and no machines have been received jet. Unless we receive the first consignment within 10 days, the order will be cancelled. We should warn you that if any loss results because of this late delivery we will be taking legal action.

- an enquiry letter

- a reply to enquiry

+ a letter of complaint (a claim)

- a letter of application

10. Определите, к какому виду документов относится отрывок.

We regret to inform you that the consignment of shirts dispatched on June 26 to your order № 328 was delivered to us in a very unsatisfactory state. Cases № 4 and 7 contained wrong goods which did not correspond to the order. It seems possible that some mistake has been made in the selection of goods.

We have to ask you to replace the goods as soon as possible.

- an enquiry letter

- a reply to enquiry

+ a letter of complaint (a claim)

- a letter of application

11. Определите, к какому виду документов относится отрывок.

Professional Experience.

2005-2010 Public Relation Officer.

Scottish Nature Trust.

Editor of the Trust`s monthly journal.

In charge of relations with European environmental agencies.

2003-2005 Press Officer.

Highland Tourist Board. Preparation of promotional materials and brochures.

- an inquiry letter

- an offer

+ a resume

- a letter of application

12. Определите, к какому виду документов относится отрывок.

To: Ms Chase

Mr Slaton

From: Michael Forts

Subject: International conference

Date: 5 December 2009

I attach a copy of a letter of 16 November to Director from James Owen, Director of the 21^st Century Trust, asking for suggestions for participants at the international conference. Please, set out your criteria for the sort of people the Trust is looking for, and make certain suggestions for persons.

- an offer

- a resume

+ a memorandum

- a letter of application

13. Определите, к какому виду документов относится отрывок.

Dear Mr. Jackson:

From the Acme web site I learned about your need for a sales representative for the Virginia, Maryland, and North Carolina areas. I am very interested in this position with Acme Pharmaceuticals, and believe that my education and employment background are appropriate for the position.

After completion of my B.S. in biology, and prior to beginning my master’s degree in marketing, I worked for two years as a sales representative with a regional whole foods company. My efforts yielded success in new business development, and my sales volume consistently met or exceeded company goals. I will complete my M.S. in marketing in mid-May and will be available to begin employment in early June.

Attached is a copy of my resume, which more fully details my qualifications for the position. I look forward to talking with you regarding sales opportunities with Acme Pharmaceuticals.

- an enquiry letter

- an offer

- a memo

+ a letter of application