- •Предисловие.
- •Настоящее учебное пособие предназначено для студентов экономического вуза немеждународной специализации, изучающих деловой английский язык.
- •Основной целью обучения иностранному языку на данном этапе является дальнейшее развитие языковой компетенции путём реализации всех компонентов и активизации навыков и умений, необходимых для общения в сфере деловой коммуникации.
- •Основным принципом процесса обучения является активизация деятельности обучающихся посредством использования упражнений коммуникативного характера, требующих работы в парах и мини-группах.
- •Помимо практических обучающих разработок учебное пособие включает приложение с методическими рекомендациями для оптимального использования представленного материала.
- •Использованные в пособии комплексные знания в области международной бизнес-коммуникации, наработанные западными и отечественными авторами, дают возможность наиболее эффективно обучить студентов навыкам устной и письменной речи в данной сфере.
- •UNIT I. JOB HUNTING
- •Ex. 1. Say if these statements are true or false to find out who you are.
- •Note:
- •I think that my main skills are …
- •Ex. 4. Describe the nature of your future work.
- •What do you do?
- •Types of job and types of work
- •Ways of working
- •Recruitment
- •CURRICULUM VITAE
- •Next step, Fiona Scott has undertaken, is the letter of application.
- •THE LETTER OF APPLICATION
- •Fit for Hiring? It’s Mind over Matter
- •1. Tell me about yourself.
- •2. Why do you want to work for us?
- •3. What would you do for us?
- •4. What are your strong points?
- •5. What is your biggest weakness? (A look-for-the-reaction type question.)
- •6. Tell me about one of your working achievements.
- •It’s time to take a pride in your major accomplishment at previous work. But be careful. Don’t boast!
- •7. What did you like least about your previous job?
- •8. Why did you leave your last job?
- •9. How long will it take you to make a contribution to our firm?
- •Don’t promise exactly as you do not know the future environment.
- •10. What salary would you desire?
- •11. Do you have any objections to a psychological evaluation?
- •12. Do you have any questions?
- •Ex. 18. Here are some tips to prepare for the interview in the best way.
- •Before the interview:
- •Just before:
- •At the interview:
- •Ex. 19. Work in pairs (Student A and Student B).
- •Student A:
- •Student B:
- •Vocabulary
- •Wages, salary and benefits
- •Compensation 1
- •Note: compensation 2
- •What satisfying and dissatisfying factors have you written down? Are the employees working for these companies happy?
- •Ex. 8. Translate these phrases into English:
- •Ex. 9. Discuss these questions with a group.
- •1. How much should companies be involved in the lives of their employees?
- •2. How can businesses help to improve the balance between employees’ working and leisure hours?
- •Ex.10. Listen to the interview (use the audio course to “Market Leader” Upper Intermediate, Rec. 5.1) and answer the questions bellow.
- •A. To understand recording in a better way you have to work with vocabulary: match the words to their Russian equivalents.
- •B. Listen to the interview and answer these questions:
- •2. Which groups of workers are most satisfied and which are least satisfied?
- •3. Which factors are the most motivating at work?
- •Project task.
- •Ex. 11. Make a project “The Company I would like to work for”. Invent a number of fringe benefits to ease the employees’ lives and motivate them to work harder. Convince all the rest of your group that Your Company is the best.
- •1. Do job titles give a good idea about what someone actually does?
- •2. To what extent do you judge someone by their job?
- •3. Which would motivate you more: a pay rise or a better job title? Why?
- •4. Why might job titles cause problems among staff?
- •5. What do you think people with the following titles do at work?
- •Ex. 13. Read the article. Compare your answers to Exercise 12 with what the writer says. Does anything from the article surprise you?
- •Job Satisfaction is All in a Name.
- •Bosses who are cash-strapped but want a decent typist without having to give them a pay rise would do well to call them “Digital Data Executives”.
- •According to the study by Office Angels, the secretarial recruitment consultancy, job-title snobbery creates such envy that 90 per cent of employers and 70 per cent of employees said that it caused staff division.
- •Filling clerks long to be known as “Data Storage Specialists”, photocopying clerks as “Reprographics Engineers”, secretaries as “Executaries” and post-room workers as “Office Logistics Coordinators”.
- •Ex. 14. Match the jobs on the left with their more professional-sounding job titles on the right. Then try to make up some job titles of your own.
- •Final discussion.
- •Ex. 15. Discuss in groups the importance of a job title in providing job satisfaction and answer the question if a better job title is more motivating factor than a pay rise.
- •Vocabulary
|
19 |
Vocabulary |
|
to succeed |
преуспеть, достичь успеха |
to reckon |
считать, оценивать |
rarely |
исключительно, редко |
conceited |
тщеславный |
self-loathing |
резкая самокритика |
hence |
отсюда |
unattainable |
недосягаемый |
fascinating |
обворожительный, пленительный |
to work for/on/ under |
работать в/над/под (руководством) |
to run |
руководить |
responsibilities |
обязанности |
to clock in/out |
начинать/заканчивать |
shift |
смена |
to commute |
ездить на работу |
telecommuting |
работать по телефону |
to recruit |
нанимать |
to apply for |
писать заявление, устраиваться на работу |
curriculum vitae |
автобиография |
application letter |
сопроводительное письмо |
application form |
заявление, анкета |
interview |
собеседование |
to hire |
нанимать |
proficiency |
умение, опыт |
kayak |
байдарка |
recruitment agency |
кадровое агентство |
glamour |
шарм, обаяние |
gritty |
пыльная |
to contribute |
содействовать |
probation period |
испытательный срок |
cunning |
ловкий, хитрый, лукавый |
accomplishment |
достижение, успех |
to propel smb. up |
продвигать кого-то вверх |
to simulate |
имитировать |
to put through |
проводить |
intangible |
непостижимый |
to coach |
тренировать |
urgency |
настойчивость, срочность |
to emerge |
возникать |
downsizing |
сокращение |
to slash |
критиковать, резать |
pace |
шаг, испытание |
unconvinced |
неубеждённый |
to toughen |
ужесточать |
harassment |
домогательство |
20
UNIT II. JOB SATISFACTION
Topics for discussion:
1.“Happiness is having one’s passion for one’s profession”. Do you agree or disagree? Why?
2.Satisfying and dissatisfying factors at work. What might you change the job?
3.Perks and fringe benefits – meanings, examples.
4.Job titles – are they of any importance?
Ex. 1. Read the text and think about factors that make people happy and unhappy at work. Use the key words in thick print. Discuss the statement written by Stendhal.
“Happiness is having one’s passion for one’s profession” wrote the French novelist (and management thinker) Stendhal. The number of people in this fortunate position is limited, but there are all sorts of aspects of office and factory work that can make it enjoyable. It was founded that things such as salary and working conditions are not in themselves enough to make employees satisfied with their work, but that they can cause dissatisfaction if they are not good enough. Relations with colleagues can be satisfying and congenial. People may find great pleasure in working in a team. Conversely, bad relations with colleagues can be extremely unpleasant, and lead to great dissatisfaction and distress. Where some employees may like being given responsibilities, for others it is a source of stress. People talk more about the need for work that gives them quality of life, the work-life balance and the avoidance of stress. Others argue that challenge involves a reasonable and inevitable degree of stress if people are to have the feeling of achievement, a necessary outcome of work if it is to give satisfaction. They complain that a stress industry is emerging, with its stress counselors and stress therapists, when levels are in reality no higher today than they were before.
Ex. 2. Which of the following would motivate you to work harder? Choose your top five and rank them in order of priority. Explain your choice.
bonus |
more responsibility |
working for a successful company |
bigger salary |
threat of redundancy |
a better working environment |
commission |
hard-working boss |
promotion opportunity |
praise |
good colleagues |
perks or fringe benefits |
Ex. 3. In groups discuss the following questions.
1.A recent US survey showed children preferred parents to go out and earn money rather than spend more time with them. What does this show in your opinion?
2.Would you prefer a male or female boss? Why?
3.For what reason might you change jobs? How often would you do so in your life?
21
Ex. 4. To learn more about pay and benefits read the following extracts from dialogues. Guess the meaning of the words in thick print.
Wages, salary and benefits
My name’s Luigi and I’m a hotel manager in Venice. I get paid a salary every month. In summer we’re very busy, so we work a lot of extra hours, or overtime; the money for this is quite good. Also we get nice perks, for example free meals!
I’m Ivan and I work as a waiter in Prague. I like my job though I don’t earn very much: I get paid wages every week by the restaurant. We get the minimum wage: the lowest amount allowed by law. But we also get tips, money that customers leave for us in addition to the bill. Some tourists are very generous!
I’m Catherine and I’m a saleswoman in Paris. I get a basic salary, plus commission: a percentage on everything I sell. If I sell more than a particular amount in a year, I also get extra money – bonus, which is nice. There are some good fringe benefits with this job: I get a company car, and they make payments for my pension, money that I’ll get regularly after I stop working. I have all that makes a good benefits package.
Compensation 1
My name’s Alan. I’m a specialist in pay and benefits. Compensation and remuneration are formal words used to talk about pay and benefits, especially those of senior managers. Compensation package and remuneration package are used in the USA to talk about all pay and benefits that employees receive. For a senior executive, this may include share options (BrE) or stock options
(AmE): the right to buy the company’s shares at low prices. There may be performance-related bonuses if the manager reaches particular objectives for the company.
Note: compensation 2
Compensation is also used to talk about money and other benefits that a senior manager (or any employee) receives if they are forced to leave the organization, perhaps after a boardroom row. This money is in the form of compensation payment, or severance payment. If the manager also receives benefits, the payment and the benefits form the severance package.
Ex. 5. In pairs discuss pay and fringe benefits companies provide for their workers in your country. Have you heard of any unusual ones?
22
Ex. 6. Before reading the article it’s better to work with vocabulary. Match the words to their Russian equivalent.
A.
1.a pay cheque
2.on-site childcare
3.masseur
4.garden allotment
5.subsidized housekeeper
6.ergonomic chair
7.counseling
8.cash bonus
9.a vexed problem
10.work-life balance
11.bounty
12.daunting
B.
1.to single out
2.to be content
3.to ensure
4.to be dead set on (+gerund)
5.to take the load off one’s shoulders
6.to fill leisure hours
7.to lay on smth.
8.to whisk off
9.to set the standards to follow
10.to eliminate
11.to mount a take-over bid
12.to sever from an employer
13.to practise healthy behaviour pattern
14.to balance one’s life
15.to tackle the problem
a.удобное для работы кресло
b.щедрость, вознаграждение
c.массажист
d.острая/спорная проблема
e.оплачиваемая домработница
f.консультации у специалистов
g.соотношение между работой и личной жизнью
h.устрашающий, пугающий
i.детский сад на предприятии
j.денежная премия
k.садовый участок
l.чек на получение зарплаты
a.снять груз с плеч
b.уравновесить жизнь
c.установить нормы, которым надо следовать
d.разорвать отношения с работодателем
e.активно браться за решение проблемы
f.предъявлять права на что-либо
g.вести здоровый образ жизни
h.гарантировать
i.довольствоваться чем-то
j.иметь намерение, быть полным решимости
k.быстро перебрасывать
l.устранять
m.выделять, отбирать
n.заполнить часы досуга
o.устраивать, предусматривать
Ex. 7. Read the article about benefits provided by companies. Fill in the table bellow when reading.
Satisfying factors |
Dissatisfying factors |
- on-site childcare |
- setting the standards to follow in private |
|
life |
23
Is There a Place for Time in Corporate Utopia?
Employees in SAS Institute live in a workers’ Utopia. On the company’s wooden campus in North Carolina is everything a person could need: doctors, dentists, on-site childcare, masseurs…
SAS has just been chosen by Fortune magazine as one of the best companies to work for in the US. Like the other 99 companies singled out, SAS is not content to reward employees with a mere pay cheque. Instead, the company is dead set on making their lives easier.
Indeed, there is little these good employers will not do to take the load off their workers’ shoulders. Some provide subsidized housekeeper. Some deliver readycooked gourmet meals to employees’ doors in the evening. Other offer haircuts, free Viagra, cut-price sushi, free ergonomic chairs. One company even provides $10,000 towards the cost of adopting a child.
Not content with above, some employers are helping their staff fill their leisure hours too. Many offer swimming pools and fitness centres, some arrange guitar lessons or provide garden allotments. Some even lay on company holidays, whisking workers and their partners off to luxury island locations.
And that is not all: some companies also set the standards for employees to follow in their private lives. At First Tennessee, employees get a $130 cash bonus if they are seen to be practicing 10 specified healthy behaviour patterns.
For these forward-looking employers the vexed problem of work/life balance – assumed to be one of the greatest workplace issues facing us – is magically eliminated. These companies are mounting a take-over bid for their employees’ lives with the result that the issue of balance no longer arises.
And at these companies hardly anyone ever leaves. Which might mean everyone is gloriously happy. Or it might mean the prospect of severing one’s entire life from an employer is so daunting that it seems easier to stay put.
Amid all this bounty there is just one thing that none of these companies offer. And that is time. If employers really want to show that they are helping employees balance their lives, the answer is not to do their shopping, fix their teeth and issue them with laptops so that they can work “flexibly” right through the night. It is to ensure that people do not work too hard. To write it into the company’s culture that no one will be expected to work more than, say, 40 hours a week on average. And for the Chief Executive to show the way.
Certainly this would not be easy and probably not cheap either. But an employer that tackled the long-hours culture would be reaching the parts that all the free hairdos, Viagra and guitar lessons in the world will never reach.
Answer these questions about the article.
1.How can employees at First Tennessee earn $130? What do you think they have to do to earn this money?
2.What is the problem of work/life balance? How are companies in the article trying to solve the problem? Have they been successful?