The customer elected to pay cash on delivery. Use phrases “Further to our telephone conversation” (В продолжение нашего телефонного разговора…),

“we confirm that” (Мы подтверждаем).

Thanks for your tell call yesterday. Glad you agree on the price. We will deliver as soon as we can, probably sometime next week.

Yours sincerely

Sue Chapman (miss)

Management Trainee

17 Your company needs a facsimile machine to cooperate with your 20 professional consultants. Choose specifications for a facsimile machine and write an enquiry to Faxright Corporation, 30 Canner Road, Melville, NY 11746.

18 Translate the letter below into English.

Дорогой мистер Хагли!

Благодарим за Ваш запрос от 23 сентября.

Мы с радостью высылаем (прилагаем) нашу брошюру. Я хотела бы обратить Ваше внимание на наше специальное предложение (special rates) и удобные (easy) условия платежа для наших клиентов в этом году. Также я хотела бы проинформировать Вас о возможности приобретать наши товары через Интернет ( to make purchases online)

на сайте www.WalesDepotPlus.co.uk.

Мне хотелось бы отметить от имени (on behalf of) всех моих коллег, что наша компания действительно рада возможности начать торговые отношения с Haggley Brothers. Мы надеемся, что это произойдёт в ближайшем будущем (be the near future). Если Вам нужна дополнительная информация, незамедлительно обращайтесь ко мне. С уважением, Сэлли Блэк,

Коммерческий директор по экспорту, s.black@WalesDepotPlus.co.uk

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19 Translate the following letter into English.

Дорогой Мистер Дэйвис (Davis)

Было приятно встретить Вас недавно на конференции руководителей в сфере бизнеса

(Business Executive Conference).

Ярад возможности помочь Вам в приобретении IT communications system для Вашей компании. Как Вы просили, я прилагаю наши последние каталоги с деталями и ценами.

Япозвоню Вам в четверг и, надеюсь, мы сможем договориться (arrange) о подходящей дате и времени нашей встречи.

Мы надеемся, что Вы станете нашим ценным партнёром.

Check yourself. Questions to “Enquiries, Orders, and Replies to Them.”

1In what case does the Buyer send enquiries to the firms?

2What does the Buyer ask in enquiries for?

3The Buyer doesn’t give as far as possible detailed information on the goods required, does he?

4What information is included in an order?

5Will you, please, explain CIF and FOB terms?

Offers.

Offers made in writing usually state the nature and description of the goods offered, the quantity, the price, the terms of payment and the time and place of delivery. Offers may be firm (or binding) or without engagement.

A firm offer is made by the Seller to one potential Buyer only and usually indicates the time during which it will remain open for acceptance. If the Buyer accepts the offer in full within the stipulated time, the goods are considered to have been sold to him at the price and on the terms stated in the offer.

According to English and American law, a person making a firm offer has the right to revoke it at any time before it has been accepted. According to Russian law, a person making an offer is bound by it until the expiration of the time stated in the offer. When no time for acceptance is stipulated in the offer, the acceptance must be made within a reasonable time.

An offer without engagement does not bind the Seller and therefore may be made to several potential Buyers. If the Buyer accepts such an offer, the goods are considered to have been sold to him only when the Seller, after receipt of the Buyer’s acceptance, confirms having sold him the goods at the price and on the terms indicated in the offer.

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Below are some of the expressions used in offers:

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20 There is an offer of paraffin wax. Read and translate it into Russian. Answer the questions below.

16th June, 20___

Dear Sirs,

Paraffin Wax

We thank you for your enquiry of the 12th June concerning Paraffin Wax.

We are pleased to inform you that today we have sent you, by parcel post, the following samples of Paraffin Wax:

Grade A – Melting point 5210 – 5420 C Grade B – Melting point 5110 – 5210 C

We can offer you 100 tons of Paraffin Wax Grade A at the price of £45/10/0d per English ton and 100 tons of Grade B at 43/10/0d per English ton. Both prices include delivery c.i.f. London. Shipment can be made within three weeks of receipt of your order. The terms of payment and other conditions are stated in the enclosed copy of our General conditions forming an integral part of our Sales Contract.

This offer is subject to the goods being unsold on receipt of your reply.

Please let us hear from you as soon as possible. Yours faithfully,

Encl.

What terms of payment does the Seller offer? How will Paraffin Wax be shipped?

Does the Seller make a firm offer or an offer without engagement?

21 When you start business you have to encourage or persuade prospective customers to buy from you, mention one or two selling points of your product, including any guarantees, special offers, discounts. Here is an example letter.

Dear Sirs

We are writing to tell you about our brand-new product just released onto the market. We can offer a wide selection of dinner and tea services. You can choose from more than fifty designs, which include the elegance “Wedgwood”, the delicate pattern of “Willow”, and the richness of “Brownstone” glaze.

We would very much like to add your clients to our worldwide list of customers. We would be glad to accept orders for any number of pieces, and can mix sets if required. You will see that our prices are quoted CIF to Eastern Canadian seaboard ports and we are offering a special 10% discount off all net prices, with delivery within three weeks from receipt of order.

If you need any further information, please contact us, or go to our website www.glaston.com.

Yours faithfully

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22 This is an offer of caviar. Read it and study all business terms. Translate it into Russian.

Dear Sirs

Caviar of 20… preparation.

Thank you for your enquiry of the 17th January. We have pleasure in offering you as follows:

1.DESCRIPTION AND QUANTITY: Barrelled caviar in bulk:

Beluga caviar…..5,000 lbs. Osetrova caviar…..4,000 lbs.

Pressed caviar…..3,000 lbs.

2.QUALITY: We undertake to submit certificates

3.PRICES:

…per pound net for Beluga caviar.

These prices are strictly net f.a.s. St. Petersburg.

4. TERMS OF PAYMENT: In pound sterling net cash against shipping documents

by an irrevocable and confirmed Letter of Credit to be opened by you with the Vneshtorgbank. Each Letter of Credit is to be established within 3 days of receipt of our e-mail advice of the readiness of respective lot for shipment and is to be valid for 30 days.

5. SHIPMENT: We could ship the goods from St. Petersburg in separate lots in the following periods:

In June – August, 20…, about 4,500 lbs.

In September – December, 20…, about 7,500 lbs.

All other terms are stated in the enclosed Form of our Contract. This offer is subject to your acceptance within 7 days of this date. We look forward with interest to your reply.

Yours faithfully

What kind of offer is it?

What terms does the offer stipulate?

When is the Letter of Credit to be established?

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Vocabulary offer – оферта, коммерческое предложение

firm (or binding) offer – твёрдое ( с обязательствами) предложение

English ton – long ton – английская, длинная тонна (= 2 240 англ. фунтам или 1 016 кг)

General conditions – общие условия

barreled caviar[ ] – икра, упакованная в бочке in bulk – нерасфасованный

lbs – pounds – фунты (весовые) pressed caviar – паюсная икра

per pound net – за фунт чистого веса

ditto – то же (употребляется во избежание повторения вышестоящих слов)

f.a.s. – free alongside ship – франко вдоль борта судна – условия, согласно которым продавец поставляет товар за свой счёт к борту судна так, чтобы судно могло принять груз своими погрузочными средствами

net cash – наличными без скидки

against shipping documents – против отгрузочных документов irrevocable – безотзывный

confirm – подтверждать

e-mail advice – электронное сообщение, уведомление lot – партия товара

encourage – ободрять, поощрять, поддерживать persuade – убедить, уговорить

Wedgwood – фарфор и фаянс английской фабрики Wedgwood willow – ива

brownstone – железный песчаник, (ам.) богатый особняк glaze – глазурованная посуда

quote – назначать цену piece – предмет посуды set – набор посуды

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23 Insert prepositions where necessary.

1An offer … engagement may be made … several potential Buyers.

2An offer is usually made … the Seller.

3According to English and American law you may revoke an offer… any time … it has been accepted.

4This offer is subject … the goods being unsold … receipt of your reply.

5If you want to get information about any company you can go … its website.

24 Studying the above letters make sure to give English equivalents to the following:

оферта, получение оплаты, обусловленный период времени, товар считается проданным, согласно закону, отозвать предложение (оферту), приемлемые сроки, принятие (акцептование) покупателем, касательно, условия платежа определяются, договор продажи, заготовка икры, представить сертификаты, против отгрузочных документов, открыть аккредитив в банке, действителен в течение 30 дней, партия товара, мы можем отгрузить, в случае акцептования Вами, новый товар на рынке, обеденные и чайные сервизы, обращайтесь на наш сайт.

25 Prepare the appropriate letter as instructed.

You work for the ABC Corporation, Fort Madison, Iowa 5622, manufacturer of laser printers. Write a letter to be sent to the heads of all business schools in the area, inviting them to inquire about your latest model. Describe some of the printer’s specifications, special offers or discounts, guarantees and tell the reader how to contact you. (suggested specifications: regular paper, 15 copies/min., service cost – $ 15/month)

26 Translate the following letter from Russian into English. Use the proper vocabulary.

Уважаемый господин М. Жерар!

Благодарим Вас за запрос от 12-го мая на компакт-диски, которые мы рекламировали в текущем месяце в издании «Лектрон».

Я подтверждаю (confirm) высокое качество данных компакт-дисков, принадлежащих хорошо известной (recognizable) Вам торговой марке «Колби».

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Нам предложили партию товара обанкротившегося магазина, поэтому цена дисков весьма конкурентоспособная.

Из-за низкой цены данного товара и небольшой прибыли мы не предлагаем торговые скидки. Но мы торгуем другими видами электронной и компьютерной продукции, поэтому мы прилагаем прайс-лист с разными скидками.

Отдельно мы высылаем образцы рекламируемых компакт-дисков и дисков других торговых марок. Мы настоятельно советуем (urge) Вам поместить заказ как можно скорее, так как мы получили много отзывов на рекламу.

Мы признательны за Ваш интерес. С уважением, Р. Герлак

Коммерческий директор

Check yourself. Answer the questions to “Offers”.

a)What do the offers state?

b)What kinds of offers do you know?

c)Who is a firm offer made to?

d)Who is an offer without engagement made to?

e)What time is indicated in a firm offer?

f)In what case are the goods considered to be sold in a firm offer?

g)In what case are the goods considered to be sold in an offer without engagement?

Complaints.

Mistakes may occur in day-to-day business, and these give cause for complaint. There might have been a misunderstanding about the goods to be supplied; perhaps the warehouse clerk made an error in addressing the parcels; sometimes a consignment is dispatched too late or delays are caused in transit; damage may have occurred during delivery; a manufacturing defect is discovered when a machine is used. The customer is understandably annoyed, yet this is no reason to write an angry letter of complaint. He will get better results if he takes the trouble to explain his complaint clearly, and to propose ways in which matters can be put right. His company may make mistakes too: firms often have to manage with insufficiently trained personnel or to contend with a staff shortage, so mistakes and accidents happen.

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Some phrases used in complaints.

Opening a letter:

39

Продолжение таблицы

27 This is a sample letter of complaint. Learn it by heart.

Dear Sir/Madam

I am writing to you to complain about the photos you produced in the fliers for our

latest campaign.

As our written contract stipulated, we expected full colour photos. Instead, we found that black and white photos had been included in the printed leaflets.

We would like you to produce the fliers according to our specifications or provide us with a full refund.

I look forward to a satisfactory reply. Yours faithfully

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28 This is a complaint of non-delivery. Pay attention to the phrases and business words used in it. Translate it into Russian.

Forham Vehicles plc

Lever Estate, Scarborough, Yorkshire Y011 3BS

Telephone 072316952 Reg. England: 8969135

Fax: 072381953 VAT. 1462321 17

Order № VC 58391

We are writing to you with reference to the above order and our letter of 22 May in which we asked you when we could expect delivery of the 60 dynamos (Artex model 55) you were to have supplied on 3 June for an export order.

We have tried to contact you by phone, but could not get anyone in your factory who knew anything about this matter.

It is essential that we deliver this consignment to our Greek customers on time as this was an initial order from them and would give us an opening in the Greek market. Our deadline is 28 June, and the lorries have been completed except for the dynamos that need to be fitted.

Unless we receive the components within the next five days, the order will be cancelled and placed elsewhere. We should warn you that we are holding you to your delivery contract and if any loss results because of this late delivery we will be taking legal action.

Yours sincerely,

M. Blackburn

Managing Director

What does Forham Vehicles do?

What does Forham Vehicles complain about?

What do they propose?

41

29 Give English equivalents to the following:

могут происходить ошибки, возможно произошло недоразумение, работник склада, партия товара (груз), повреждение (товара), производственный брак, постараться ясно изложить жалобу, недостаточно подготовленный персонал, нехватка персонала, довольствоваться, генераторы, экспортная партия, мы не нашли никого, поставить в срок, если мы не получим, поздняя поставка.

30 Insert the missing words or phrases in the letter. Compartmentalize the body of the letter. How many paragraphs can be created? Answer the questions below. however, look forward, we wish, thank you, since, would you please, we request, in addition,

Dear Sirs

…for your delivery of “swinger” dresses which we ordered on October 4. However,

…to draw your attention to two matters. Of the red dresses supplied, one lot of 100

(size 12) included clothes of a lighter red than other sizes. … we deliver a collection of various sizes to each store, it would be obvious to customers that the clothes are dissimilar. …, the red belts supplied do not match these dresses. We are returning two of these by separate mail, and would ask you to replace the whole lot by 100 dresses (size 12) in the correct colour. As far as your charges for air freight are concerned, we agreed to pay the extra costs which you invoiced. …, your costs for packing and insurance must have been lower for air cargo, and … you to take this fact into consideration and to make an adjustment to the invoice amount. … send us a rectified invoice. We … to your dealing with these questions without delay.

Very truly yours

Why are the dresses unsatisfactory?

Why would this be obvious to customers?

What does the Buyer ask the Seller to do?

Why do freight charges seem too high?

What adjustment does the Buyer want made?

Will the rectified invoice be reduced or increased?

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31 Practise to write a letter of complaint. Follow the assignment.

You work at Central Business Consultants, 16 Hyde Towers, Hong Kong. The people who rent the office next to you play very loud music all day and every day, even though the contract for the offices says “no radios”. It is impossible for you to work.

Write a full letter to them, making a strong complaint. Follow the plan:

-say what you are writing about (the noise from their office),

-say exactly what is wrong,

-refer to the contract,

-demand immediate action and give them a warning (you will contact the landlord).

32 Translate the following letter into English. Use the proper vocabulary.

Господа!

Поставка заказа № 4157

Мы пишем Вам в связи с вышеуказанной поставкой и сообщаем о том, что товар был поставлен с задержкой на одну неделю.

Подобная ситуация повторяется во второй раз (this is the second time), и мы не позволим continue… Мы уже объясняли Вам важность поступления медицинского оборудования в срок во избежание серьёзных последствий.

В случае если мы не будем заверены гарантией будущих немедленных поставок, мы вынуждены будем искать других поставщиков.

Нам необходимо Ваше подтверждение прежде, чем мы разместим очередной заказ.

С уважением,

Vocabulary

complaint – жалоба flier – рекламный лист

leaflet – тонкая брошюра refund – возврат, возмещение

plc – public limited company – государственная компания с ограниченной ответственностью

deadline – крайний срок

fit – устанавливать, монтировать

43

cancel – отменить

hold to smth – придерживаться ч.-л. loss – убыток, потеря

match – подходить (по цвету) charges – (pl) – затраты

air freight – груз, перевозимый авиатранспортом as far as … is concerned – что касается …

extra costs – дополнительные расходы invoice – счёт-фактура

packing – упаковка insurance – страховка cargo – груз

take into consideration – честь, принять во внимание adjustment – поправка

rectified – исправленный delay – задержка

Handling a complaint. (adjustment letters)

It is particularly necessary to exercise tact in handling complaints. A disappointed customer cannot be put off with mere apologies - he is entitled to know how the mistake will be remedied: when he will receive the goods ordered; what he is to do with the wrong consignment or the damaged goods he received; when he will receive a replacement for his defective machine, or if it can be repaired quickly.

Some phrases used in adjustments

Opening

44

45

33 This is an apology letter to a letter of complaint from page. Read it, translate into Russian and learn by heart.

Dear Ms Keller

I was very sorry to read the letter sent yesterday dealing with the issue of unsatisfactory printed publicity material. As someone who values your business, I have already begun to rectify the problem.

We will produce full color leaflets for the end of the week and hope that you will accept our apologies. We will also deduct 20% for any inconvenience caused.

Thank you for your patience.

Yours sincerely

Rosetta Lopez

Director of customer relations

34 This is the adjustment letter to the letter of complaint from page. Read it and study the vocabulary. Translate it into Russian.

Dear Sirs

The colour of the dresses about which you complain is indeed lighter than it should be. Apparently that was overlooked by the controller responsible. Please accept our apologies.

We are sending you a new lot by air, and would ask you to return the faulty clothes at your convenience, carriage forward.

You are perfectly correct in saying that package and insurance costs are normally less for cargo sent by air. May we remind you, however, that in this case your request to send the goods by air was made at very shot notice. It was not possible for us to use the lighter air freight packing materials, as most of the dresses were ready for shipment by see freight. Furthermore, our insurance is on an open policy at a flat rate, and depends on the value of the goods, not the method of transport. For this reasons our insurance № 14569 dated 12th November 20… is still valid.

We look forward to receiving your remittance when due. Yours faithfully

Does the Seller accept the complaint or deny it? How is the mistake explained?

Why doesn’t the Seller comply with the request to reduce the invoice amount?

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35 Give English equivalents to the following words and phrases:

проявить такт, нельзя отделаться от клиента, имеет право знать, исправить ошибку, некачественно отпечатанные материалы, бракованная одежда, как и когда Вам будет удобно, страховая стоимость, более лёгкий упаковочный материал, воздушный фрахт, морской фрахт, срок действия страховки ещё не истёк, когда наступит срок.

36 Prepare the appropriate letter as instructed.

You are the manager of Mr Bazooka from Jakarta Furnishings. You have already received an enquiry for Linton filing cabinets from Intercity Bank (58 Jalan Thamrin, Jakarta). But there is a delay in your deliveries because of the problems at your supplier’s factory. Write an adjustment. Inform Intercity Bank of the fact that you are not able to refund your payment and that your client will not have to wait longer than for a week. Their order number is 2789. Your reference is SB/sl. Intercity Bank’s reference is PL/fh/246. Follow the structure of a business letter.

37 Translate the following letter into English.

Господа!

Мы благодарим Вас за письмо от 23 апреля касательно задержки поставки по договору № 4157.

Мы вновь приносим свои извинения за задержку при выполнении (processing) Вашего заказа. Это случилось из-за нехватки персонала. Но к настоящему моменту мы решили данный вопрос, приняв новых сотрудников. Поэтому мы уверяем Вас, что в будущем задержка в поставке медицинского оборудования

(medical equipment) не произойдёт.

Кроме того, мы берём ответственность на себя, и, согласно контракту № 97, статье 3, мы выплатим требуемую неустойку (penalty).

Благодарим Вас за терпение в данном вопросе.

Снетерпением ждём Вашего ответа.

Суважением…

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Vocabulary

adjustment – поправка

consignment – партия (товаров), груз damaged goods – повреждённый товар inconvenience – неудобство, беспокойство apparently – по-видимому

to overlook – проглядеть, упустить из виду

carriage forward (за перевозку не уплачено): стоимость перевозки подлежит оплате получателем

notice – уведомление

flat rate – (at) a flat rate – по единой ставке (налоговой) value – 1) стоимость 2) ценность, цена

remittance – перевод due – должный

Check yourself. Answer the questions to “Complaints and Adjustment Letters.”

1What kind of misunderstanding or mistakes may occur between the Buyer and the Seller?

2How can you get better results when writing a complaint?

3What structure of a complaint should you follow?

4It’s enough to send your apologies to a customer in answer to a complaint, isn’t it?

Good / Bad News Letters.

Find positive ways to express both good and bad news in your business letters. It can be no challenge to write good news letter. Often, business letters must convey bad news: a broken computer keyboard cannot be replaced, or an individual cannot be hired. Such bad news can be conveyed in a tactful way. Doing so reduces the chances that business relations with the recipient of the bad news will end. To convey bad news positively, avoid such words as "cannot," "forbid," "fail," "impossible," "refuse," "prohibit," "restrict," and "deny" as much as possible.

The problem versions of the example sentences below are phrased in a rather cold and unfriendly negative manner; the revised versions are much more positive, cordial and tactful:

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38 As you read these two letters, try to answer the questions after them.

Dear Mr Long

Order 2789

I am writing in connection with the above-mentioned order for office furniture. We regret to inform you that we are unable to deliver the Linton filing cabinets on time. This is as a result of problems at our supplier’s factory.

With regard to the lamps and desks, we will deliver the goods before 13 March, as agreed.

With apologies,

Yours sincerely

Mr S. Basuki

Manager

49

B

Data Services

6 Marlton Road, Birmingham, B12 7GH

Ms J Williams

Ace Secretarial Services

10 Camden Road

London EC1 6JJ

Dear Ms Williams

Further to our telephone conversation yesterday, I am delighted to advise you that we are now able to reduce the price of our Peach computers by 10%. This is due to the recent fall of the US dollar.

We look forward to receiving your order.

Yours sincerely

J. Hutton

Sales Manager

What do the senders say when they want to:

-refer to the last time that they contacted each other?

-give some good or bad news?

-give a reason?

39 Choose between ‘I am writing in connection with’ and ‘Further to’. How would you start a letter about:

1an invoice (No.679) for a photocopier,

2a meeting you had with the addressee on Jan. 16th

3an advertisement in The Times newspaper,

4a telex order for six typewriters that you received today,

5shipment of sweaters you received yesterday.

40 Complete these sentences using phrases for referring to the matter and giving good or bad news.

a “… your order for some cupboards. … we have had to increase the price.”

b “… your application for a position of a secretary. … that we would like you to start work as soon as possible.”

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c “… your application for a post as a secretary. … you were not successful.”

d “… our telephone conversation this morning, … that your car is now ready for you to collect.”

e “… our telephone conversation yesterday, … to confirm your appointment as Junior Personnel Officer.”

41 Using the information given and phrases, write complete sentences as in the example. Two different sentence structures can be used.

e.g. We are sorry to inform you that we have increased our prices. -This is due to the recent fall of the US dollar.

-This is due to the fact that the dollar has fallen.

1increase prices – fall of the dollar

2delay in the delivery of the goods – strike by airplane pilots

3increase all salaries by 10% - rise in sales

4cut all salaries by 10% - fall in sales

5cancel the meeting – a lot of staff have been ill

42 Write the letter as instructed.

A company has written to you to ask you to reduce your prices and to ask you if you will accept payment in Egyptian pounds. How will you give them the following information?

-You cannot lower your prices.

-You have had to raise your prices because the government has increased the sales tax.

-However, you can give them a discount of 5% if their order is for more than $2,000.

-With regard to their second question, you cannot accept US dollars or German marks.

43 Write bad news letter as instructed.

Write a letter to John Jepson, 111 SW Compton Dr, St Louis, Missouri 63125. John is a sophomore at the college and will not be one of the lucky ones to get season tickets; he has already sent a check for tickets for the whole season. Explain to him why you are sending him tickets for the odd-numbered games only and a refund.

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Begin with a buffer, provide the reasons for the decision, give the bad news, and end with a positive close.

Background Information:

As Assistant Athletic Director, you’re in charge of ticket sales for college basketball games. Your school’s men’s basketball team is expected to be good this year, and more people have applied for season tickets than the arena will hold. In order to let as many different people as possible attend the games, you’ve decided to divide home games into two groups. Students expected to graduate this year, full professors and alumni who have bought season tickets for the last five years will get full season tickets to all the home games.

All other students, faculty, and alumni will get half season tickets. People whose last names begin with the letters A through L will get tickets to the odd-numbered home games (games 1, 3, 5 and so forth). People whose last names begin with the letters M through Z will get tickets to the even-numbered games (games 2, 4, 6 and so forth). People who are getting only half the games will get a refund for the games not included in their season tickets.

Hints:

-create letterhead.

-use indents to help the reader.

-add or take away information as need to create a strong letter.

-this may be bad news but it can also be done in a positive way so the reader is excited about the season.

Vocabulary

challenge – трудность, вызов

hire – нанимать, принимать на работу

this is due to … – это было вызвано … (это произошло из-за …) advise – сообщать

sales – объём продаж

sales tax – (амер.) налог с оборота odd – numbered – нечётный

buffer – (зд.) – часть письма либо фраза, смягчающая эффект от нежелательных новостей be in charge of smith – отвечать за что-либо

faculty – (амер.) профессорско-преподавательский состав alumni – бывшие студенты

even – numbered – чётный

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Miscellaneous correspondence.

44 Study the following example letters. Pay attention to the phrases used, choose the right word to complete the letters (use a dictionary), translate them into Russian.

Hotel reservation (confirm, reserve, grateful, inclusive) Dear Ms Okada

Please could you … two Executive Grade rooms from 3 June to 18 June … for Mr P.R. Dell?

I would be … if you could … this reservation by return. With best regards

Beth Cowan

Confirmation of a reservation (departs from, single, free, available, advantage) Dear Mr/Mr. Durrel

This letter will confirm your reservation for a … room with bath for August 24-27. Your room will be … after 2 p.m. on the 24th.

Since you will be arriving in Omaha by plane, you may want to take … of the Barclay’s Shuttle. Our limousine … the domestic terminal every hour on the half our, and the service is … for guests of the hotel.

Cordially yours

Invitation to a special lunch (holding, writing, presenting, hearing, reception, hope)

Dear Doctor

I am … to invite you to a special lunch we are … on Monday April 5 at the Ship Hotel in Newtown.

A sherry … will begin at midday, followed by lunch at 1pm.

After lunch we invite you to watch a short video … our new product, Topturn, which is claimed to be a breakthrough in the treatment of rheumatism. Topturn is shortly to be available in Great Britain, and will, no doubt, prove to be of great interest to you for your patients.

We … you will be able to join us and look forward to … from you. Yours sincerely

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Declining an invitation (apologies, PA (Personnel assistant), unfortunately, thank) Dear Ms Lee

Mr Corney would like to … you for your kind invitation to attend the reception being held next month at your embassy.

…he will be in the United States at that time. However he sends his…, and hopes to be able to attend on another occasion.

Yours sincerely

…to Mr Corney

Follow-up letter (of, to, advantage, supply) Dear Mr Longo

We refer … our offer of May 23 when we explained to you the … of our new

“Recordon” machine.

We are so certain that this machine will be … great assistance to you that we are writing again to you.

Perhaps there are some points which our letter did not make clear. If so, please let us know and we will gladly … you any additional information you need.

Yours sincerely

Congratulations on a promotion (promotion, sure, congratulate, successful) Dear Jack

I’d like to … you on being appointed Department Manager.

I know you’ve worked very hard to achieve this well-deserved … . I wish you the very best in a job where I’m … you will be.

Sandra

45 Choose the right word.

1.We regret/are glad we cannot supply the information you require in your letter of/from 11 January.

2.We are sorry for/- not being more helpful in this case.

3.We are strongly interested on/in buying consumer goods including foodstuffs on a barter basis.

4.Your cooperation will be very much pleased/appreciated.

5.Thank you for/that giving us the occasion to consider you for employment.

6.We appreciate/regret your interest in our company and wish you success in your search.

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