- •18. What are the paragraphs of a business letter? What does each of them serve for?
- •19. What complimentary close can you use?
- •20. What does a signature block include? What does p.P. Stand for?
- •Why do executives prefer written documents to other forms of communication?
- •What are the main rules for successful business letter writing? Characterize each of them.
- •What are seven c’s that you should follow?
- •What is memos?
- •What differs a memo from a business letter?
- •What are the purposes of memos?
- •What can the audience for memos be?
- •What information does a memo heading provide?
- •From: Date: Subject:
- •What tone is used for memos?
- •How long could a memo be?
- •What’s the role of a Cover Letter?
- •52.Could you name seven universal motivations?
- •53.What are the steps in sales letter writing?
- •54.Why is it important to catch your reader’s attention from the very beginning?
- •55.What’s the first thing your reader will look at?
- •56.Can you give any examples of headlines? Why are these headlines proven to get your reader’s attention?
- •57.Can you describe “problem-agitate technique”?
- •58.What do you do after identifying the problem?
- •63.What extra incentive can you give in your sales letter?
- •65.There is one more most read element in sales letters. What’s it?
- •66.What are the parts of a sales letter? Can you characterize them?
- •67.What’s a letter of inquiry?
- •68. What’s a solicited letter of inquiry? Give examples.
- •69. What’s an unsolicited letter of inquiry?
- •70. Are there any differences in the style and tone of these two types? What are they and why is it so?
- •75. What is usually asked in the body of an inquiry?
- •52.Could you name seven universal motivations?
- •53.What are the steps in sales letter writing?
- •54.Why is it important to catch your reader’s attention from the very beginning?
- •55.What’s the first thing your reader will look at?
- •56.Can you give any examples of headlines? Why are these headlines proven to get your reader’s attention?
- •57.Can you describe “problem-agitate technique”?
- •58.What do you do after identifying the problem?
- •63.What extra incentive can you give in your sales letter?
- •65.There is one more most read element in sales letters. What’s it?
- •66.What are the parts of a sales letter? Can you characterize them?
- •67.What’s a letter of inquiry?
- •68. What’s a solicited letter of inquiry? Give examples.
- •69. What’s an unsolicited letter of inquiry?
- •70. Are there any differences in the style and tone of these two types? What are they and why is it so?
- •75. What is usually asked in the body of an inquiry?
- •84. What terms might you not agree to?
- •86. Complaints
- •87. What is a complaint, its objective and scope? (жалоба, цель и обьемы)
- •88. The essential rule in writing complaints
- •89. What grammar structures are preferable?
- •90. What may complaints arise from?
- •92. Adjustments
- •94. The rules for writing adjustments
- •95. The parts of adjustments
- •97. The reasons for rejecting complaints
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75. What is usually asked in the body of an inquiry?
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In the body is usually asked for the following: catalogues, price-lists, prospectuses, details, samples, patterns, demonstrations, suggesting terms, methods of payment, discounts, goods on approval or on sale or return.
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52.Could you name seven universal motivations?
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There are seven “universal motivations” to which everyone responds : To be wealthy, To be good looking, To be healthy, To be popular, To have security, To achieve inner peace, To have free time, To have fun.
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53.What are the steps in sales letter writing?
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These are the steps help to write a sales letter, each of them add to reader’s emotions while calming their fears:
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Get attention
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Identify the problem
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Provide the solution
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Present your credentials
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Show the benefits
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Give social proof
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Make your offer
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Inject scarcity
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Give a guarantee
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Call to action
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Give a warning or Close with a reminder