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___ is a person or organization that owns shares in a company. shareholder

___ is the place where they make most of the important decisions Head office

___ you tell him that Mr. Brown phoned? would

____ expensive product is reasonable in price. In

____ is an individual bank, office, shop etc. that is part of a large organization Branch

____ is the profit made by a company within a particular period. income

_____ is the process of moving to a more important job or rank in a company or organization Promotion

_____ is the quality of being believed or accepted as true, real, or honest. Credibility

_____ means to express strong approval or admiration for smb/smth especially in public. Praise

_____ model will have live people to speak in person to customers face to face. Bricks-and-mortal

_____ we deal with conflicts, they will rise. Unless

___is a system in which employees work a fixed number of hours each week and can arrange their own schedule flexitime

A _____ product is one that many people buy. Best-selling

A business organization that makes or sells goods or services is called a/an___ company

A company that has offices in different countries is called a/an ___ company. multinational

A company which is part of a group: more than 50 per cent of which is owned by the parent is called_____ subsidiary

A company whose money is divided into shares so that many people own a small part of it is called a/an ___ company. stock

A consumer ___ is simply a description of a typical customer. profile

A factory that produces cars is called_______ . car factory

A good manager should listen to what their employees are saying and try to _____ . Get into their shoes

A large skilled _____ means there could be attractive investment opportunities over the next five years. labour force

A market ___ is a group of customers of similar age and income level. segment

A mediator should get the personnel who have the ability to make decision to _____ in the mediation process. Get involved

A period when trade and business activity decreases is called _____. recession

A person or business that has invested money in something (such as a company) is called a _____ . Stakeholder

A person who tries to end disagreement between two people or groups is called a _____ . Mediator

A thing agreed or given after a discussion or an argument is called _____ . Concession

After a lot of discussion we ___ conclude a contract. managed

After a lot of discussion we ___ conclude a contract. managed

After she ________ a good qualification in art and design, she _______ he own business making jewellery. gets, will do

After we _______ our new subsidiary we will begin hiring staff. open

Alice said: “I should have studied harder for the international exam on accounting.” She said that she should have studied harder for the international exam on accounting.

All of these go with the noun “advertising” EXCEPT FOR: launch

All of these go with the noun “consumer” EXCEPT FOR: figures

All of these go with the noun “product” EXCEPT FOR: campaign

All of these go with the noun “suggestion” EXCEPT FOR ______ . Do

All of these go with the verb “get” EXCEPT FOR___ progress

All of these go with the verb “take” EXCEPT FOR___ A pension

All of these go with the verb “work” EXCEPT FOR___ A job

All our documents ______ into Spanish and English, and this always makes our work easer. Are translated 11. We will hold the conference in Sydney, from 16th to 17th January.

All year round the nature reverse ______ after by the volunteers. Is looked

Allthe people in work or available for work are called____ force. labor

An agreement or settlement of a dispute that is reached by mutual concession is called _____ . Compromise

An/a ______ product is one that people find beautiful and exciting. Attractive

An\a _______ product is expensive and usually of high quality. Upmarket

Ann asked: “When do you want to take your vacation?” Ann asked me when I wanted to take my vacation.

Anthony asked: “Will you be able to attend the conference?” Anthony asked me whether I would be able to attend the conference.

As our company __ to break into the new consumer markets of Central Europe we ____a new subsidiary next month. Wants, are opening

As soon as we _______ the purchase of the building, we will start advertising our product. complete

As soon as you _______ me your flight number and arrival time, I _______ for our driver to meet you at the airport. tell, will arrange

At that moment I didn’t realize my telephone conversations ______ to. Were being listened

Before the Web, if you wanted to sell direct to consumers, you either had to build a ______ or do a

Before they _______ this contract they _______ of better terms for future business. sing, will think

Boss said: “Stop talking, Joe!” The boss told Joe to stop talking.

Career____ is a period of time away from job to do smth break

Career____ is something you do to progress in your job. move

catalog mailings. Retail outlet

Choose the correct question word: _______ are your customers? who

Choose the correct question word: _______ do you expect customers to continue to buy this product? How long

Choose the correct question word: _______ is the current position of your company? What

Choose the correct question word: where

Choose the correct question word: why

Choose the correct question: Did they spend a lot on advertising?

Choose the correct question: Have you any idea how much time there is left?

Choose the correct question: Have you looked through my quarterly sales report?

Choose the correct question: Have you thought of making working hours more flexible?

Choose the correct question: I prefer the first option which option do you prefer?

Choose the correct question: What do people here usually do at weekends?

Choose the correct question: What practical advice can you give to those who want to get ahead in their career?

Choose the correct question: Where did their advertise they new range?

Choose the correct question: The new model costs $144. How much does the new model costs?

Choose the correct question: We held the meeting in London last year. Where did you hold the meeting last year?

Conflict management differs from one company to another. How do people ______ conflict in your company? Handle

consumers. e-tailing

Department which keeps a record of the money coming and going out is called _______. accounts department

Doing business without ___ is like winking at a girl in the dark. advertising

Don’t forget to pay attention ____ details while writing a formal letter. to

Don’t make a decision _______ you’ve read the contract. before

Due to a tight monetary policy the government managed to reduce _____ rate to 2%. inflation

During negotiations parties should agree on the best _____ of their problem. solution

Energy drinks _______ at music festivals for over a decade. Have been sold

Estee Lauder and L’Oreal have both developed _____ cosmetics, they are market leaders. Best-selling

Good _________ is a necessary condition for a successful business. cashflow management

He always _____ boring tasks to his assistant. Delegates

He apologized ______ the manager for giving him the wrong date of the meeting. To

He didn’t join the meeting. He ___ changed up his mind. Must have

He didn’t join the meeting. He ___ changed up his mind. Must have

He has presented her a check ____ 50.000 tenge. for

He said he was going to find a new job. He said: “I am going to find a new job.”

He said: “I am preparing a monthly report.” He said he was preparing a monthly report.

He said: “I have already had lunch with my business partner.” He said he had already had lunch with his business partner.

He said: “I went on a business trip last week.” He said he had gone on a business trip the week before.

He said: “I will give Jack a call about the new business.” He said he would give Jack a call about the new business.

How _____ you _____ if you were living on that kind of money? Would/feel

How did you ___ up such a clever way out of the difficulty? think

I am a PR manager, but I _____ love to get some experience in conflict management. Would

I am not good at conflict management. I _____ never work for a big company. Would

I can work at so I ___ go into the office very often Don’t have to

I enjoy going to conferences unless I ___ make a presentation. Have to

I need to buy some dollars. Do you know the _____ rate? exchange

I promise we __ do all our best to satisfy your needs. will

I was ________ dressed for a formal meeting. wrongly

I wish I _____ more about conflict management. Knew

I wish I _____ the problem. Had solved

I work _______ because I am highly paid. hard

I’m afraid I can only make a pessimistic ___ for February and March. forecast

I’m afraid this product is no longer available. In fact, the whole range has been Discontinued

I’m working on a new campaign to ______ our new products range. Promote

If a celebrity ___ a product, he/she says how good it is in advertisements endorses

If a person is angry when people are late for negotiations, he is ______ . Impatient

If a product is ______, you cannot trust it to do what you want it to do. Unreliable

If I _____ the Chief Executive of the Centre for Effective Dispute Resolution, I _____ do things very differently. Were/would

If only I _____ harder at the University. Had studied

If only I _____ how to behave in this situation. Knew

If products are ______, they are made specially for one person or group of people. Custom-made

If she _____ a car, she _____ drive to work. Had/would

If they had a more caring attitude, we’d have less cause of _____ . Complaint

If we _____ decent working conditions, this _____ be necessary. Had/wouldn’t

If we don’t produce and sell more than 10,000 sets a year, we won’t make any____ profit

If you are computer literate you__ use different types of software. can

In _______ millions of shoppers visit your site per day. e-commerce

In a time of rising costs we should ___ down on our spending. Cut

In conflict all the parties should compromise in order to _____ . Move things forward

In order to attract foreign investment the government now __ new tax incentives and ___ renewed efforts to reduce bureaucracy. Is offering, is making

In order to stimulate the economy the government is reducing ________. government bureaucracy

It _____ be great to have a higher salary. Would

It is necessary to know the _____ rate if you want to borrow money. interest

It took him two years to___ up for new car. save

It’s not easy to ___ up with all the new developments. keep

Jane said: “I have announced the agenda for the next meeting.” Jane said she had announced the agenda for the next meeting.

Jobless is closest to____ unemployed

Laura ______ the work while I ______ away. will supervise, am

Less government bureaucracy will encourage _____. foreign investment

Let’s finish our work before we ___ for lunch. go

Louis Vuitton bags are _____ products, they are made to a high standard. Well-made

Make sure you have decision-makers willing to ______ with the issues. Grapple

Managers shouldn’t ______ . Jump to a conclusion

Many businesses have lost _____ in the government’s ability to handle the economy. Confidence

Most of the products _______ by the distributor last week. Were delivered

My colleague asked: “What were you doing when I saw you?” She asked me what I had been doing when she had seen me.

Official rules, regulations and paperwork are collectively referred to as government _____. bureaucracy

Ordering _______ is still an unusual thing to do, so people who do it are proud of how adventurous they are. Online

Our company __ rapidly at present and we __ new stores all the time. Is expending, are opening

Our cosmetics _______ by millions of people every day. Is used

Our country is now attracting production from companies looking for a highly skilled____force labour

Our general manager _____ be more popular if he _____ other employees. Would/trusted

Our local representative will contact you _______ you arrive. when

Our new business isn’t doing very _______ at the moment. well

Our new range _______ next summer. Will be launched

Our partners have sent a request ____ more time to finish the installation of the machinery. for

Our previous chairman ___ always begin the annual general meeting with a joke. would

Our representatives are under a lot of pressure to meet their sales____ targets

Our website _______ at the moment. Is being redesigned

Prices___ so quickly nowadays that we __ to sell our car just to keep up. Are rising, want

Product shelf life is synonymous to ___ Lifetime

Professor Graham Bell will give the opening speech. The opening speech will be given by Professor Graham Bell.

Robert thinks he’ s ___ up with an answer to our problems come.

Rolex produces ______ watches, everybody likes their desing. Stylish

Sales of the RPX3 have increased considerably since we _____ it slightly three month ago. Modified

She __ find a good job despite her lack of formal qualifications. managed

She __ to do her own business, so she __ some market research to develop an effective marketing strategy Wants, is doing

She ___ an MBA but decided it was too much work. Could have done

She always has ideas and easily finds solutions to problems, she is ______ . Creative

She said she worked for an international company. She said: “I work for an international company.”

She said: “I would have attended the meeting, if I had known it was important.” She said that she would have attended the meeting, if she had known it was important.

She wants more responsibility and has put ___ promotion. In for

She works with commercial _____ in business disputes. parties

Sony and Panasonic make _____ batteries, which work for a long time. Long-lasting

Thank you for your interest ____ our proposal. in

The ___ increased by 5% to $61 million last year, but unfortunately our profit figures are not so impressive. turnover

The _______ gives you something that has never existed before in history: inexpensive sales direct to

The agreement was reached after a series of difficult ______. Negotiations

The analyst has presented the idea of Islamic economic ______ system. Interest-free

The business manager or ten ___ with significant offers to meet the needs of the clients. Comes up

The chamber of commerce recommended providing tax ______ to boost private sector investment. incentives

The conference will be held in Sydney, from 16th to 17th January.

The control of money in the economy is known as_____. monetary policy

The cost of a company’s shares is its _____ Share price

The country is heading for a _____ because its industrial production is decreasing. recession

The country was able to repay some of its loans from abroad and so reduced its _____. foreign debt

The error was due to circumstances ____ our control. beyond

The firm’s success can be _____ by its growing sales. Judged

The goods have been sitting in _______ for months because a strike has prevented distributions. Warehouse

The government currently ___hard to revive the economy and to avert the economic crisis by attracting foreign investment. Is trying

The government has increased the tax ____ hard drinks. on

The government has reduced the _________. inflation rate

The government has refused _______ with the strikers. To negotiate

The government is making exports easier in order to improve the_____. balance of trade

The government must now _____ the problem of rising unemployment. Deal with

The government should listen to industry and _____ to its needs. Respond

The introduction of a product to the market is called the product___ launch

The lawyer has __ up the terms of the contract. drawn

The main building of an organization is called Headquarter

The main elements of the marketing ___ are product, price, promotion and place mix

The money a company makes after taking away is costs makes up its____ profit

The most important person on the board of directors of a company. Chairman

The new medicine ______ yet. Hasn’t been tested

The passenger asked: “Could you tell me where the post office is?” She asked me if I could tell her where the post office was.

The percentage of people without job is called the ____ rate. unemployment

The process of collecting information about what products people like to buy, or what people like or dislike about a particular product is called market ____ research

The product ___ is the length of time people continue to buy a particular product lifecycle

The sales of a particular company in a market, expressed as a percentage of the total sales are called_____ Market share

The situation when a country sells more goods to other countries than it buys from other countries is called _____. trade surplus

There are a couple of points we need to ___up. clear

There are falls ____ prices during the seasonal sales. in

There are many causes of _____ at work. Disputes

There are several _______ in Almaty. business centres

There has been an increase ____ the temperature. in

There wouldn’t be so many complaints all the time if the goods ______ more carefully. Were packed

They build up the customer _____ by gaining their trust. Loyalty

They had ______ a lot of money into research in that particular field. To channel

They operate the largest toy _______ chain in the country. Retail

They’ve decided to ___ off the meeting until next week. put

This coat was half-price – a real ______. Bargain

This is the most important joint ______ between American and Japanese companies. Venture

This year’s sales are surprisingly high. They have _____ all expectations. Exceeded

To start the business the team needs ________. customer experience

To tell someone to leave their job or to be told to leave your job means to get/take The sack

Tom said: “I want to find a job this weekend.” Tom said he wanted to find a job that weekend.

Total value of goods and services produced in a country makes up _____. gross domestic product

We __ arrive before lunch if there is not too much traffic. should

We __ arrive before lunch if there is not too much traffic. should

We __ that our customers __ the informally style of our stores and the clothes that we ___ Know, like, sell

We ___ for a major bank now to develop their marketing strategy Are working

We bought a cheap ________ to Spain and stayed in a big hotel by the sea. Package holiday

We had a ________ discussion about our investment plan. lively

We have a new dynamic team, things will start to ___up. look

We have always ______ our products through several wholesale companies. Distributed

We have invited delegates from all over the world. Delegates have been invited from all over the world.

We hired the Renaissance Center in Detroit for the event last year. The Renaissance Center in Detroit was hired for the event last year.

We usually send the conference programme to delegates after they have paid their fees. The conference programme is usually sent to delegates after they have paid their fees.

We’ve achieved the efficiency of our service. It was known from the information gathered from over 500 interviews with ___ consumers

We’ve already got five ___ is South America, and we’re opening a new in Mexico next month. subsidiaries

What _____ you do if you were a mediator? Would

What are you complaining _____ ? About

When the government ______ a series of initiatives to support innovative businesses fast-growing companies _______ extra benefits. launches, will receive

Which preposition goes with the verb “report”? To

Which verb goes with such nouns as fortune, progress, living. make

Which verb goes with such nouns as promotion, job, salary. get

Wrangler makes jeans that are both fashionable and _____, they are durable and tough. Hard-wearing

You ___ enter a joint venture unless both parties benefit from the deal. Mustn’t

You __ pay to drive on a motorway. Have to

You ___ be very tired after such a long flight. must

You ___ enter a joint venture unless both parties benefit from the deal. Mustn’t

You ___ me beforehand what had happened. I needed to know. Could have told

You _____ the new material if you had listened to me attentively. Would have understood

You are the first person I’ve come across that has requested a ______ for the product. Refund

You can _______ expect her to resign because of stress. hardly

You can buy goods in other countries if you have a _____. strong currency

You really want people to tell you their _____ of what’s going wrong and what can be changed. Perception

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