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- •Business Letter
- •Contents
- •Предисловие
- •Standard Features of the Business Letter
- •1.FLANAGAN’S DEPARTMENT STORE
- •Smallcrown Ltd
- •Arrangement Styles
- •[Blocked Letter Style]
- •16 Bellview Road
- •The Manager
- •[Modified Block Letter Style]
- •MARLBOROUGH HOTEL
- •5 March 200…
- •16 Bellview Road
- •Style and Tone
- •INQUIRIES
- •Important Language to Remember
- •Opening the letter
- •Main message
- •Closing the letter
- •An example letter
- •2520 Visita Avenue
- •Olympia, WA 98501
- •REPLIES to INQUIRIES
- •Opening the letter
- •Main message
- •Closing the letter
- •Emma Beckley
- •RESERVATIONS and REPLIES to them
- •London W25
- •The Manager
- •Oak Ridge
- •R.W.Winfield
- •Skyways Holidays
- •Mrs Pinotti
- •Confirmations
- •Offering alternatives
- •HANDLING COMPLAINTS
- •Complaints
- •Outline
- •1.Identify the reason you’re writing. Avoid leaping into the details of the problem in the first sentence.
- •15 Cedars Road
- •14 West Brampton Road
- •21 October 200…
- •The Manager
- •Writing Curriculum Vitae and Covering Letters
- •DO NOT include personal information such as age, sex, marital status, race, ethnic background and religion. Do not attach a photograph.
- •Street address
- •Employment History
- •Educational History
- •CURRICULUM VITAE
- •Education
- •COVER LETTERS
- •Further reading
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feeling or impression a document conveys to its readers. It is one of the products of the writer’s style.
Most of the time your business letters should be:
courteous |
informative |
forthright |
personal |
friendly |
polite |
helpful |
sincere |
informal |
warm |
If you need to convey negative information your document should be:
assertive |
impersonal |
formal |
objective |
However, you should never write documents that are:
abrasive |
blunt |
discourteous |
cold |
condescending |
officious |
INQUIRIES
We write an inquiry when we want to ask for more information concerning a product, service or other information about a product or service that interests us. These letters are often written in response to an advertisement that we have seen in the paper, to a commercial on television when we are interested in purchasing a product or a service, but would like more information before making a decision.
Important Language to Remember
Opening the letter
With reference to your advertisement in… I will be pleased to receive… Your hotel was recommended to me by… who…
I have read/seen your advertisement in… about… and… I am writing to inquire about…
Main message
I will be obliged if you send me your catalog/brochure.
Please send… (information, brochure)