- •Предисловие
- •Part I. BUSINESS DEALS
- •Warm up. Do you know how to start retailing?
- •Text I. How to Start Retailing.
- •Read and translate the text
- •Unit I
- •Ex. 1. Arrange synonyms in pairs:
- •Ex. 2. Arrange antonyms in pairs:
- •Ex.3. Fill in the gaps using your active vocabulary:
- •Ex.4. Translate into Russian:
- •Ex. 5. Translate into English:
- •Warm up. What do you know about markets in general?
- •Text II. Changing Markets
- •Read and translate the text
- •Unit 2
- •Active Words and Word Combinations:
- •Ex. 2. Arrange antonyms in pairs:
- •Ex.3. Fill in the gaps, using your active vocabulary:
- •Ex.4. Translate into Russian:
- •Ex. 5. Translate into English:
- •Text III. The Retailing Sector
- •Read and translate the text
- •Unit3
- •Ex.1. Arrange synonyms in pairs:
- •Ex.2. Arrange antonyms in pairs:
- •Ex.3. Fill in the gaps using your active vocabulary:
- •Ex.4. Translate into Russian:
- •Ex.5. Translate into English:
- •REVISION ( Units 1-3 )
- •Warm up. What kinds of merchandise do you know?
- •Text IV. Knowledge of Merchandise
- •Read and translate the text
- •Unit 4
- •Ex.1. Arrange synonyms in pairs:
- •Ex.3. Fill in the gaps using your active vocabulary:
- •Ex.4. Translate into Russian:
- •Ex. 5. Translate into English:
- •Warm up. What does economics study?
- •Text V. What’ s Economics?
- •Read and translate the text
- •Units 5
- •Ex. 1 Arrange synonyms in pairs:
- •Ex.2. Arrange antonyms in pairs:
- •Ex.3. Fill in the gaps using your active vocabulary:
- •Ex.4. Translate into Russian:
- •Ex. 5. Translate into English:
- •Warm up. What do you know about investment?
- •Text VI. Different Types of Investment
- •Read and translate the text
- •Unit 6
- •Ex. 1 Arrange synonyms in pairs:
- •Ex. 2 Arrange antonyms in pairs:
- •Ex. 3 Fill in the gaps using your active vocabulary:
- •Ex.4 Translate into Russian:
- •Ex. 5 Translate into English:
- •REVISION ( Units 4-6 )
- •Read and translate the text
- •Текст A. At the Trading Centre
- •Tasks to the text.
- •Ex.2 Choose Russian equivalents for the following word combinations:
- •Ex.4 Tell us about your way of shopping, using the following questions:
- •Текст В. At the Oriental Market
- •The tasks to the text
- •IT IS INTERESTING TO KNOW
- •Reading Food Labels
- •USEFUL ADVICE
- •Shopping in Britain
- •PROVERBS AND SAYINGS TO MEMORIZE
- •Read and translate the text
- •COOKING IN KATE’S HOUSE
- •Dialogues
- •At Table
- •Make up dialogues, using the following plots:
- •I. Give the ways of cooking a fried chicken in a correct order:
- •II. Choose the Russian equivalents to the following words:
- •Methods of Cooking
- •IT IS INTERESTING TO KNOW
- •PROVERBS AND SAYINGS TO MEMORIZE
- •Ex. 4. Make the mind map, concerning traditional Russian salads
- •Ex. 1. Give English equivalents to the following:
- •THE TWO ASPECTS OF FOREIGN TRADE
- •VISIBLE AND INVISIBLE IMPORTS AND EXPORTS
- •If you take care of our imports, our exports will take care of themselves.
- •Ex. 3. A. What kind of goods can you buy in the following sections of the department store? Match the items with the department.
- •1. Give a definition of a price.
- •PART IV. CLASSIFICATION OF RESTAURANTS IN MODERN HOSPITALITY INDUSTRY.
- •Pre-reading
- •Ex.1. Read and translate the following words
- •4. What is the difference between the front and the back of the house area?
- •DUTIES OF MANAGERS, HOSTESSES, AND SERVERS
- •Duties of hostesses
- •Duties of servers
- •6. Do you agree that management of a restaurant begins in the parking lot and ends in the bathrooms? Prove your point of view.
- •Text 3. AT THE ACADEMY CANTEEN
- •Text 4. TYPES OF MENUS
- •The menu may be the most important ingredient in the restaurant’s success. The restaurant’s menu must agree with the concept, the menu must exceed the market expectations. The type of menu will depend onthe kind of restaurant deing operated.
- •There are six main types of menus:
- •A la carte menus offer items that are individually priced.
- •Table d’hote menus offer a selection of one or more items for each course at a fixed price. This type of menu is used more frequently in hotels.
- •Du jour menus list the items of the day.
- •Tourist menus are used to attract tourists’ attention.
- •California menus are so named because in some California restaurants guests may order any item on the menu at any time of the day.
- •Cyclical menus repeat themselves over a period of time.
- •A menu generally consisits of perhaps six to eight appetizers, two to four soups, a few salads, eight to sixteen entrees and about four to six desserts.
- •The many considerations in manu planning attest to the complexity of the restaurant business. Cobsiderations include the following:
- •. Needs and desires of guests;
- •. Capabilities of cooks;
- •. Consistency and availability of menu ingredients;
- •. Price and pricing strategy (cost and profitability);
- •. Nutritional value;
- •. Contribution margin;
- •. Accuracy in menu;
- •. Menu analysis;
- •. Menu design.
- •Tasks to the text:
- •Ex1. Find answers to these questions from the text:
- •1. Why is the menu the most important ingredient in the restaurant’s success?
- •2. How many main types of menu are there?
- •3. Wnat tipe of menu is most frequently used in hotels?
- •4. What is cyclical menu?
- •5. What do cosiderations include?
- •Ex2. Produce communicative situatuions, using the following expressions:
- •Ex.3. Produce a mind map concerning types of menus;
- •Ex.4. Do a composition, describing your own menu;
- •A DIALOGUE TO KNOW AND LEARN
- •WHAT WOULD YOU LIKE TO EAT?
- •Waiter: Hello, please have a seat.
- •What would you like to eat?
- •Ann: I think I’ll have a steak
- •And then for dessert a steak
- •Medium? Rare? Perhapse well-done?
- •Potatoes? Some salad? Some cheese?
- •Served on a toasted bun.
- •I’d like some ketchup too.
- •Waiter: I’ll fix it just right for you.
- •Lots of string beans, lots of cheese,
- •And a salad would be nice,
- •And bring me some water with ice.
- •PROVERBS FOR SAYING TO MEMORIZE
- •1. It makes ones’s mouth water.
- •2. Eat at pleasure, drink with measure.
- •3. One man’s meat is another man’s poison.
- •4. Appetite comes with eating.
- •5. A hungry man is an angry man.
- •6. An apple a day keeps the doctor away
- •GIVE IT A NAME
- •2. It is used to flavour food. It is found in the earth and in the sea water.
- •3. It is something you can drink from. It is made of glass and does not have a handle.
- •4. It is the liquid that comes from fruit when you squeeze it.
- •5. It is food that people eat, usually at fixed times during the day.
- •6. It is food that just enough for one person.
- •7. It is something you can drink from. It is made of china or clay and has a handle.
- •Text 5. RUSSIAN AND AMERICAN RESTAURANT SERVICE.
- •American service.
- •Needs and desires of guests.
- •Another example of good service is when the server does not have to ask everyone at the table who is eating what. The server should either remember or do a seating plan so that the correct dishes are automatically placed in front of the guests.
- •A new creative service has emerged. A less formal – yet professional – approach is preferred by most of the guests.
- •Servers are not only order takers; they are the salespeople of the restaurant. A server who is undereducated about the menu can seriously hurt business.
- •One wouldn’t be likely to buy a car from a salesperson who knew nothing about the car, likewise, customers feel uneasy ordering with an unknowledgeable waiter.
- •Professional Service schools suggests two strategies:
- •It is also a good idea for the chef to coach the servers.
- •Tasks to the text:
- •Ex.1. Complete the sentences, using the information from the text:
- •1. The needs and desires of the guests are what is important - - -
- •2. A less formal – yet professional - - -
- •3. Good servers quickly learn - - -
- •4. Another example of good service is - - -
- •5. People are all impressed by - - -
- •Ex.2. Agree or disagree with the following statements:
- •1. Servers are mainly order takers.
- •2. Customers feel uneasy ordering with an unknowledgeable waiter.
- •3. It is not a good idea for the chef to coach the servers.
- •4. With Russian service the food is cooked in the kitchen.
- •5. American service is not a simplified version of Russian service.
- •Ex.3. Answer the following questions:
- •1. What are the main types of restaurant service.?
- •2. Russian service can be used at a banquet, can’t it?
- •3. Is American service a simplified version of Russian service?
- •4. Name the examples of good restaurant service.
- •5. Do you think Russian service is better than American service?
- •Ex.4. Identify key points in the text and extract information from it to pass on to your partner.
- •Ex.5. Let your partner see whether key points identified by you are the same as those covered in the text. Let him agree or disagree with you.
- •Ex. 6. Produce a mind-map concerning types of restaurant service.
- •Ex. 7. Compose situations with the following expressions:
- •Russian service; American service; good service: bad service; a music to the ear and ego.
- •Text 6. STARBUCKS
- •Global expension of Starbucks has been a large success all over the world. Its name was derived from “Mobi Dick” novel. The people all over the world enjoy reading it. They also enjoy visiting Starbucks, having fun and drinking nice coffee.
- •Tasks to the text:
- •Ex. 1.Work in pairs:
- •a) Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any form of the verb:
- •. a new coffee shop opened;
- •. the background of Starbucks
- •. rigorous training
- •b) When you have decided upon the story, tell it to your partner. Then listen to that of your partner. Ask each other as many questions as you can to learn further details or clarify some points.
- •Ex. 2. Divide the text into other logical parts and entitle each of them.
- •Ex. 3. Produce the role-play:
- •Ex. 4. While making your decision consider the following possible steps:
- •1. to research food trends;
- •2. to keep the guests happy:
- •3. to replace old coffee shops and restaurants:
- •4. to find niche:
- •5. to meet the diverse clientele’s needs:
- •6. to establish a combination of “hands on” and formal training:
- •7. to promote your subordinates.
- •PART V. ADDITIONAL TEXTS.
- •Text 1 AMERICAN FOOD AND EATING HABITS
- •Text 2. BUYING MODERN GOODS.
- •Text 3. LEARNING ABOUT MERCHANDISE.
- •There are several ways a salesperson can increase his knowledge of his goods. Here are some of the sourses from which information can be obtained.:
- •Trade Journals.
- •Trade journals contain articles on new products, ideas for selling old ones and improvements in manufacturing methods. The advertisements in the journals proved useful information about product lines.
- •Manufacturers.
- •Store Personnel.
- •Product information may often be obtained from such store personnel as department heads, merchandise managers, owners, buyers and experienced salespeople.
- •Government Grades and Srandards.
- •Labels.
- •Text 4. YOUR RIGHTS WHEN BUYING GOODS
- •When you buy something from a shop you are making a contract. This contract means, that it is up to the shop – not manufacturer – to deal with your complaints, if the goods are not satisfactory.
- •What do we mean by satisfactory?
Ex. 3. A. What kind of goods can you buy in the following sections of the department store? Match the items with the department.
At the ready-made At the footwear
At the haberdashery At the hosiery
At the glassware At the toy-shop
At the jewelry shop At the millinery shop At the stationary
a. fashionable high-heels b a skirt and a blouse c. gloves, scarves, bags d a panty hose, socks
e a tea set a eoffee set
f.a plush bear. a toy dog g. a necklace, earings
h a wide-brimmed i. pens, pencils, paper
What kind of foodstuffs can you buy in the following departments of the food store?
At the dairy |
a. chicken, geese, turky |
At the bakerv |
b. sugar,tea,salt |
At the fishmonger's |
с beef, mutton, pork |
At the grocery |
d. onion, carrot. |
At the greengrocery |
e. milk, sourcream |
At the butcher’s |
f.candies, toffers |
At the confectionary |
g.ham, sausages |
At the delicatessen |
h.smocked and salted fish |
At the poultry |
i. bread, buns.,rolls |
Ex.4. Work in group.
Visit one of the super/hypermarkets in your city and draw a floor plan of the departments with the list of items you can find there. Tell all the rest about layout and design of the store. Explain the reason for the location items in this way.
Ex.5 Produce a mind map, concerning a department store.
Prices and Commodities
Prices
Getting started
Do you know what the price is?
1. How can you describe the price of a good?
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2. Is it possible to get goods for free?
l. Which goods are better: expensive or cheap?
Read and translate the text:
What is a price?
A price in economics and business is the result of an exchange and from that trade we assign a numerical monetary value to a good, service or asset. If I trade 4 apples for an orange, the price of an orange is 4 apples. Inversely, the price of an apple is 1/4 oranges.
The price is only a part of the information we get from observing an exchange. The other part is the volume of the goods traded per unit time, called the rate of purchase or sale. From this additional information we understand the extent of the market and the elasticity of the demand and supply.
The concept of the price is central to microeconomics where it is one of the most important variables in resource allocation theory (price theory). The price is also central to marketing where it is one of the four variables in the marketing mix that business people use to develop a marketing plan.
In general terms the price is the result of an exchange that takes place between two parties and refers to what must be given up by one party (buyer) in order to obtain something offered by another party ( seller).
Conventional definition. In an ordinary usage, the price is the quantity of payment or compensation for something. People may say about a criminal that he has paid the price to society to imply that he has paid a penalty or compensation. They may say that somebody paid for his folly to imply that he had suffered the consequence.
This however has not been used consistently, so that old confusion regarding value frequently reappears. The value of something is a quantity counted in common units of value called numeraire, which may even be an imaginary good. This is done to compare different goods. The unit of value is frequently confused with the price, because the market value is calculated as the quantity of some good multiplied by its nominal price.
The theory of price asserts that the market price reflects interaction between two opposing considerations. On the one side there are demand considerations based on marginal utility, while on the other side there are supply considerations based on marginal cost. An equilibrium price is supposed to be at once equal to marginal utility (counted in units of income) from the buyer's side and marginal cost from the seller's side. Though this view is accepted by almost every economist, and it constitutes the core of mainstream economics, it has recently been challenged seriously.
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Tasks to the text:
Ex.1. Answer the following questions:
1.Give a definition of a price.
2.What is the most important element in price theory?
3.Is the price the result of exchange?
4.What does the market price reflect?
5.How can one count the value of anything?
Ex 2. Fill in the gaps with the words:
1.Thay may.... that somebody paid for his folly.... that he had .... the consequences.
2.The other ... is the volume of the goods ... per unit time.
3.In general... the price is...of an exchange between two ..
4.The value of something is ...counted in common units of value.
Ex.3. Insert correct prepositions:
1. The concept... the price is central... microeconomics 2. ... general terms the price is the result...an exchange.
3. ...an ordinary usage, the price is the quantity ...payment.
4.The unit ...of value is frequently confused ... the price.
5. ....the one side there are demand considerations, f?ased ... marginal utility.
Ex.4 Produce communicative situations, using the following expressions:
The market price; to count the value of something; the price theory.
Ex.5 Make the mind map, concerning the price theory.
PART IV. CLASSIFICATION OF RESTAURANTS IN MODERN HOSPITALITY INDUSTRY.
Pre-reading
Ex.1. Read and translate the following words
atmosphere, factor, favorite, control, operator, niche, mission, actual, philosophy, company, ethics, ingredient,
Ex.2. Read and translate the following groups of words derived from a
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common root:
1)success - successful - successfully - succeed;
2)composition - recomposition – decomposition - compose
3)present - presenter - presentation - representation - representative - presentable;
4)load - loading - reloading - overloading
5)formal - formally - formality - formalize - informal - informality;
6)brand -branding - rebranding
7)increase - increasing - decrease - decreasing
8)freeze - refreeze- defreeze - freezing - refreezing - defreezing
9)moral - morally - morality - immoral - immorally - immorality -
morale;
10)employ - employer - employee - employed - unemployed - employment
-unemployment - underemployment;
11)depend - dependent - independent - dependence - dependable - dependability - interdependent - interdependency;
12)own - owner - ownership - ownerless - disown.
Ex.3. Read the text and translate it
Text 1. CLASSIFICATION OF RESTAURANTS
Being dedicated to the service of people away from home, hospitality industry is concerned with their accommodation, composition, branding, provision of food and drink and entertainment. That is why the institutions, which provide these services are divided into three branches: hotel business, restaurant business and tourist business. We will deal with restaurant business here. Restaurants play an important role in society. Dining out in restaurants fulfill an important sociological need. People need not only nourishment but also the social interaction that takes place in a restaurant setting. Restaurants are one of the few places where we use all of our senses to enjoy the experience. Our taste, smell, hearing, and touch are all employed to savor the food, service, and atmosphere of the restaurant.
Classification of restaurants may be based on two factors: menu and services offered. According to the menu there are two main categories: full-service and specialty restaurants. Restaurants of the first type have more than a dozen main-course items that are cooked to order. Specialty restaurants specialize in one dish (pizza, hamburger, chicken, steak, seafood, etc.). According to the services, the restaurants are classified into occasion (also called luxury) and casual restaurants. Two types of services are used in
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occasion restaurants: French service ( the food arranged on platters and presented to guests, after which the preparation is completed on a trolley-like side table with a gas burner), and Russian service (the food is cooked in the kitchen, placed into a serving dish, and served to the guests individually with a serving spoon). Casual dining is characterized by relaxed atmosphere, where not only Russian service is typical, dut also its simplified version called American service and even buffet-type service (self-service).
Operating Philosophy
At the heart of an enterprise is the philosophy of the owner or operator. The philosophy represents the way the company does business. It is an expression of the ethics, morals, and values by which the company operates.
Mission, goals, and objectives
Many companies have formal mission statements that explain their reason for being in business. Amur Restaurant's mission in Khabarovsk is a good example of a restaurant's mission.
Mission Statement of Amur Restaurant in Khbarovsk:
•Amur restaurant mission is to provide every guest with a dining experience that exceeds expectations and ensures their return.
•We serve a variety of attractive, excellent tasting food in a comfortable, inviting atmosphere.
•We offer a wide range of competitive prices that provide exceptional value.
•Our service is professional, knowledgeable, and friendly.
•We are committed to the success of the individual, their quality of life, and to providing opportunities for recognition and professional growth and development.
•We are one of the industry’s leader in providing growth and returns to our shareholders.
Ex. 4. Answer the questions on the text:
1.Why do restaurants play an important role in society?
2.What is hospitality industry?
3.What senses do we use to enjoy the experience of dining out in a good restaurant?
4.What is the classification of restaurants?
5.What does the successful operation of a restaurant depend on?
6.Why isn't it easy to succeed in operating restaurants?
7.What philosophy is at the heart of any enterprise?
8.What does this philosophy represent?
9.How do companies explain their reason for being in business?
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10. What is the mission of Amur restaurant in Khabarovsk?
Ex. 5. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
1.The successful operation of a restaurant depends on many ingredients.
2.Restaurants are one of the few places where we use two our senses — hearing, and touch — to enjoy the experience.
3.The philosophy is an expression of the ethics, morals, and values by which the company operates.
Ex.6.Work in pairs:
Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any form of the verb:
a new restaurant opened; the catchment area; had been thoroughly analyzed; philosophy; elaborated; mission statement; guests; successful operation; succeeded in operating the restaurant; its successful operation.
When you have decided upon the story, tell it to your partner. Then listen to that of your partner. Ask each other as many questions as you can to learn further details.
Ex.7.Entitle the paragraphs beginning with the words:
Restaurants play... Perhaps this kind...
Ex. 8. Give a summary of the text.
Ex. 9. Role-play:
Pretend you are willing to turn your traditional restaurant into a theme one. You want to create your own specific restaurant concept and make a profitable use of it.
Text 2. DUTIES OF MANAGERS AND SERVERS
Pre-reading
Ex. 1. Read and translate the following words:
bar |
cocktail |
|
organisation |
area |
management |
different |
train |
appeal |
park |
round |
front |
escort |
preference |
check |
list |
rotate |
guest |
|
|
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