Assignment for self-control

1. What are the main conflict areas?

2. What tips should you keep to handle conflicts?

3. Where can you face with business conversation?

4. What does business conversation itself presuppose?

5. Can you name the main rules of business conversation?

Vocabulary in need

be brought about by, be caused by, be due to	быть обусловленным
chairperson	председательствующий
chart	схема
deceleration	замедление
draft	набросок, проект текста документа
drop	резкое уменьшение
findings	полученные данные
fluctuation	колебание
inquire	запрашивать информацию
minutes	протокол
outcome	результат
overdue	просроченный счет
proceedings	заседание
proposer	вносящий предложение
spokesperson	спикер
survey	сводка

Expressions	Выражения
at your earliest convenience	при первой возможности
be run out of time	быть ограниченным во времени
bring into discussion	поставить на обсуждение
cover the issue	осветить вопрос
delegate authority	передавать полномочия
dramatic rise	серьезный подъем
explore the issue	исчерпать вопрос
handle conflict	разрешать конфликт
hold a meeting	проводить собрание
make concessions	делать уступки
signify	извещать
take a floor	взять слово
take the minutes	вести протокол
I’m afraid that might not work, help, be possible	Боюсь, что это не сработает, не поможет, невозможно
Yes, I’ll go along with that	Да, я соглашусь с этим
Well, you’ve convinced me	Хорошо, Вы меня убедили

PUBLIC SPEECH

‘The lecturer was falling asleep slowly and the

audience was the first to sleep long before him.’

‘Лектор медленно засыпал, аудитория намного

его опередила.’ – А. Чехов

Public speech is not always the independent form of communication. Very often it is a part of business meeting, conference, presentation or business talks. There are some classifications of speech.

The condensed speech is said on a certain reason. It may be expanded form of greeting, parting, congratulation, condolences, opening or closing any event.

The main difficulty it is made spontaneously and requires unordinary thinking, splendid memory, good taste and brilliant erudition. You should be quite good psychologist to сatch the audience mood and choose the favourable moment for speaking. Your speech should be brief, but convincing and sincere.

The solemn or special speech is usually started with greeting and proclamation of reason.

The mourning speech should be simple and short. (About dead you tell either well or nothing).

Depends on the degree of influence speech may be:

1. informing – is spoken out to pass some knowledge. The kinds of informing speech are lecture, message, account, speech at the meeting, report;

2. persuading – as a rule, is used as promotional one. It is aspired to impact on way of thinking;

3. motivating is also promotional one, but it points what to do.

There are main kinds of public speeches:

- speech which is read (с листа). Now there are special screens allowing to read the text looking at the spectators;

- speech has been learnt by heart. However, at this moment a person doesn’t think about what and how he says but he tries not to forget something important;

- improvised speech, it is the most widespread form of public speech. It impacts effectively the audience and contains some elements of spontaneous speech and the previous one;

- spontaneous speech is made without preliminary preparation. It is highly evaluated. And if the person is well-read and possesses high level of culture, he will be successful to be spontaneous.

Any speech consists of beginning, the main content and conclusion. It’s necessary to care of correctness and adequateness of every phrase and the text at whole.

Business speech should be convincing, eloquent, argumenting, logical and literate. It is unique and irreversible.

The pronounced text is characterized with certain peculiarities making it more comfortable to accept:

• lexical means – repetitions, perephrases, introductory words and constructions;

• intonation means – pauses, slowing down of speech speed, rising the voice;

• special segmentation – each paragraph and enumeration of arguments are marked with “firstly”, “secondly”, the pause, intonation singling out of words.

When you create such text as a report or an account, etc. the information selection is quite important. The sentences should be very short. It’ll be convenient for the listeners and for you. The phrase containing 10-13 words is accepted the most, 14-18 words – well. But the phrase which has 25-30words is difficult to keep in memory. And the phrase with 30 words isn’t accepted at all.

Don’t speak too loudly even if the time is limitable.

Don’t overload your speech with foreign words and terminology. Don’t use the words-parasites (как бы, вот, значит).

Avoid the superficial words (вы знаете, короче говоря, если хотите).

Pay attention to your positions and gestures.

The work of the person at the exhibition

The display-stand personnel is the face of the enterprise, trade mark or any product. The person who is responsible for the exhibition must possess the wonderful skills of business communication.

The work at the exhibition is specific and the least mistake can lead to undesirable and irreversible consequences.

As a rule, communication time with one customer is nearly 6 min. And the customer expects the delicate approach, irreproachable reception, warm manners, professional service.

A special attention is paid to the contact making. The main principles of modern business protocol are relevant here: the friendly visual contact, polite greeting, introducing, delivering of business card, the selection of behavior strategy.

It’s very important to create positive atmosphere which is correlated with the image of the enterprise.

The personnel must have a desire to communicate with people and do it perfectly. The personnel should know a lot about the firm and its history, about production and activity trends, be attractive and hardy.

Some rules you should keep being a representative at the exhibition:

- take care of your appearance. You should look irreproachable. Keep cleanness;

- have a smile but your face must be clever;

- call by name your customers. It is an excellent way to the mutual understanding;

- take notes. Write all necessary information about the client, while demonstrating your being interested in the interlocutor;

- don’t sit. You should be attentive to your customer;

- don’t read;

- don’t talk on the phone;

- don’t have a snack or drink. Your speech should be clear and quite loud;

- don’t smoke. It’s impolite;

- don’t impose advertisement materials or your aggressive behavior may spoil everything.

And at last, speaking about communication we shouldn’t forget about gestures, behavior, face expression in any situation. It is non-verbal form of communication which is also very important.