Situation 1. Your customer has written complaining about late shipment. Reply apologizing for the situation and offering some refund. (Customer: Jack Williams, Apartment 18H, 5 Washington Square, New York, NY 10012, USA).
Ваш клиент написал жалобу на несвоевременную отправку. Ответьте с извинениями за сложившуюся ситуацию и предложением вернуть некоторую сумму. (Заказчик: Джек Уильямс, квартира 18H, Вашингтон-сквер, 5, Нью-Йорк, Нью-Йорк 10012, США).
Dear Jack Williams,
I apologize for the late shipment of the goods.
Your order had to be sent later than the deadline, as it was not in stock. We have credited 200 bonuses to your account, with which you can pay for any product.
Sorry again for the delay.
Best regards,
Bogdan
Situation 2. You are unsatisfied with the work of laboratory staff you worked with during your business trip. You’re writing a letter of complaint to Customer Relation Manager. (Royal Oak Hotel, 14 Shepherds Street, Henford, HN3 7PP, USA).
Вы недовольны работой сотрудников лаборатории, с которыми вы работали во время вашей деловой поездки. Вы пишете письмо с жалобой менеджеру по работе с клиентами. (Отель Royal Oak, Шепердс-стрит, 14, Хэнфорд, HN3 7PP, США).
Dear Manager,
I am addressing this letter to the manager of the Royal Oak Hotel with a complaint.
Last week, during a business trip, I worked with people from your laboratory. I was dissatisfied with their work, because they don’t know anything. Please understand this situation.
I am waiting for your reply.
Best regards,
Bogdan
Situation 3. Request for shipment documents from your partner. You urgently need Packing List, Certificate of Origin and Export Declaration.
Запросите документы на отгрузку у вашего партнёра. Вам срочно нужен упаковочный лист, сертификат происхождения и экспортная декларация.
Dear Sir or Madam,
I am writing this letter to request documents.
I need the shipping documents from your partner. I need a packing list, a certificate of origin and an export declaration.
Send these documents as soon as possible.
Best regards,
Bogdan
Situation 4. Notify a customer about the delay in shipment for a week due to new Customs rules.
Уведомить клиента о задержке отправки на неделю из-за новых таможенных правил.
Dear Sir or Madam,
I am writing this letter to notify you about the delay in sending the goods.
We had to postpone the shipment of your goods for a week due to new customs rules.
Sorry for the inconvenience.
Best regards,
Bogdan
Situation 5. You want to complain about delay in shipment and demand compensation.
Вы хотите пожаловаться на задержку отправки и потребовать компенсацию.
Dear Sir or Madam,
I am writing this letter to express my anger about your store.
I ordered the product a week ago and still haven’t received it. I ask you to pay compensation of 200 rubles.
I am waiting for your reply.
Best regards,
Bogdan
Situation 6. You would like to make changes in the order. Specify them. Write a letter of enquiry to find out whether changes are possible.
Вы хотели бы внести изменения в заказ. Укажите их. Напишите письмо с запросом, чтобы узнать, возможны ли изменения.
Dear Sir or Madam,
I am writing this letter to make changes to order number 5.
I would like to change the list of products with my order. Can I add 200 packages to the order?
I am waiting for your reply.
Best regards,
Bogdan
Situation 7. You are the Area Manager of your company, Write a letter to the Director of ICICI Bank - one of your valuable clients, for the payment of pending arrears towards your company.
Вы являетесь региональным менеджером своей компании, напишите письмо директору ICICI Bank - одному из ваших ценных клиентов, о выплате непогашенной задолженности перед вашей компанией.
Dear Director,
I am the regional director of my company. I am writing this letter to notify you.
You have an outstanding debt to our company of 200 rubles. Please pay it back.
I am waiting for your reply.
Best regards,
Bogdan
Regional Manager
Situation 8. Write a complain about a faulty delivery or a shipping error. Explain all the relevant facts concerning the faulty delivery. Tell the reader what you expect him or her to do, or what you plan to do. Express your confidence that the problem can be resolved. If not, explain what action may be necessary.
Напишите жалобу на некачественную доставку или ошибку при доставке. Объясните все относящиеся к делу факты, касающиеся неправильной доставки. Расскажите читателю, чего вы ожидаете от него или нее или что вы планируете сделать. Выразите свою уверенность в том, что проблема может быть решена. Если нет, объясните, какие действия могут потребоваться.
Dear Sir or Madam,
I am writing this letter that you have delivered a defective product to me.
When unpacking the product, I found that the product was split. How can I make a refund? Or refund me the cost of the product.
I am waiting for your reply.
Best regards,
Bogdan
Situation 9. File a warranty claim. Give a full description of the product’s defect. If necessary, tell where you purchased the product and on what date. State what action you expect according to the warranty terms. If possible, include copies of applicable documents such as the receipt or warranty statement.
Подайте претензию по гарантии. Дайте полное описание дефекта изделия. При необходимости сообщите, где вы приобрели товар и в какой день. Укажите, каких действий вы ожидаете в соответствии с условиями гарантии. Если возможно, приложите копии соответствующих документов, таких как квитанция о получении или гарантийное заявление.
Dear Sir or Madam,
I am writing this letter to express a warranty claim.
You delivered a defective product to me. When unpacking the product, I found that it was split. I bought the product on Ozon. A warranty statement is attached.
I am waiting for your reply.
Best regards,
Bogdan
Situation 10. Request the discount or complimentary product or service. Explain why you want or deserve a discount or complimentary service or product. If you have sustained monetary losses due to the reader’s error, give the details of your loss. Tell the reader the exact amount you want discounted or what you expect.
Запросите скидку или бесплатный продукт или услугу. Объясните, почему вы хотите или заслуживаете скидки или бесплатной услуги или продукта. Если вы понесли денежные убытки из-за ошибки читателя, сообщите подробности вашей потери. Сообщите читателю точную сумму, на которую вы хотите получить скидку, или чего вы ожидаете.
Dear Sir or Madam,
I am writing this letter to request a discount.
I have been a customer of your store for more than 20 years. Therefore, I want a 50 percent discount on some products.
I am waiting for your reply.
Best regards,
Bogdan