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СИБИРСКИЙ ГОСУДАРСТВЕННЫЙ УНИВЕРСИТЕТ ПУТЕЙ СООБЩЕНИЯ

Т.А. АЮПОВА, А.В. СОКОЛЬСКАЯ, Т.А. ХРУСТАЛЕВА

ENGLISH FOR TOURISM AND SERVICE ACTIVITY

Английский язык для туристической и сервисной деятельности

НОВОСИБИРСК

2013

УДК801:338.48(075.8) ББК 81.2Англ-923

А998

Аюпова, Т.А.

А998 Englishfor TourismandServiceActivity. Английский язык для турис-

тической и сервисной деятельности: Учеб. пособие для студентов специальностей «Туризм», «Сервис» / Т.А. Аюпова, А.В. Сокольская, Т.А. Хрусталева. — Новосибирск: Изд-во СГУПСа, 2013. — 124 с.

ISBN978-5-93461-594-0

Содержит аутентичныетексты, упражнения напониманиепрочитанногоматериала изнаниетерминологии,задания,цельюкоторыхявляетсяознакомлениес дополнительной информацией по теме и развитие коммуникативных навыков монологического и диалогического характера в сфере туризма и сервиса.

Предназначенодлястудентовтуристическихи сервисныхнаправлений,работников туристического и гостиничного бизнеса, а также всех желающих совершенствовать навыки и расширять знания в области современного английского языка в данной профессиональной сфере.

УДК 801:338.48 (075.8) ББК 81.2Англ-923

Утверждено редакционно-издательским советом университета в качестве учебного пособия.

Ответственный редактор

доц. Е.А. Стучинская

Р е ц е н з е н т ы:

кафедра иностранных языков Сибирского института управления — филиала РАНХиГС (завкафедрой канд. пед. наук, доц. М.И. Ковалева)

канд.филол.наук,доц.кафедрылингвистикиимежкультурнойкоммуникацииФГБОУВПО Санкт-Петербургского государственного политехнического университета О.Н. Костерина

Предисловие

Расширение международных связей и туристической деятельности в России актуализирует проблему подготовки специалистов в системе профессионального туристического

исервисного образования. Особенно важным является подготовка квалифицированных специалистов со знанием английского языка как языка международного общения.

«English for Tourism and Service Activity» представляет собой комплексное учебное пособие по английскому языку, предназначенное для студентов туристических и сервисных направлений, работников туристического и гостиничного бизнеса, а так же для всех желающих совершенствовать навыки и знания в области современного английского языка в данной профессиональной сфере.

Целью пособия является приобретение студентами профессиональных компетенций, а именно, умения читать, переводить, анализировать специальную литературу на английском языке и выбирать информацию, необходимую для профессиональной деятельности; а также формирование коммуникативных умений и развитие навыков устной речи, позволяющих обсуждать и решать возникающие проблемы в англоязычной профессиональной среде.

Достижению данной цели служат: аутентичный текстовый материал; разнообразные упражнения на понимание прочитанного материала и знание терминологии; задания, целью которых является ознакомление с дополнительной информацией по теме и развитие коммуникативных навыков монологического и диалогического характера в сфере туризма.

Пособие состоит из восьми уроков (Units) и трех приложений (Appendixes). Урок делится на четыре раздела (Sections), каждый из которых содержит несколько смысловых блоков: говорение (Speaking), чтение (Reading), послетекстовые задания (Comprehension Check), дополнительные задания (Activity, Extra Activity).

Устное задание (Warming-Up) стимулирует интерес студентов к тематике всего урока

испособствует активному участию в дискуссиях. При выполнении дополнительного задания (Extra Activity), завершающего каждый урок, проявляются индивидуальные творческие способности студентов.

Приложения включают список вводных фраз для ведения беседы в иноязычной среде (Clichés Bank), цитаты для расширения кругозора студентов (Quotations Bank) и тесты по каждому уроку (Tests).

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1. The History & Development of Tourism

In pairs, comment on the quotation. Make use of the word combinations below and clichés on page 108.

1.Look at the list of important events affecting travel and tourism. Put them in the chronological order. What effect did they have on the development of tourism?

1)the invention of television

2)the invention of steam engines and railways

3)the invention of the motor car

4)the introduction of computer technology

5)the introduction of paid holidays

6)the invention of the jet engine

7)the building of roads

8)the introduction of traveller’s cheques

9)the Second World War

10)an increased standard of living and rise in disposable incomes

2.Here are some of the possible effects of the key events in exercise 1. Match the effects with the correct events using ‘means (that)’. Try to think of some more of your own.

e.g. the possibility to see distant lands frompeople’s homes

The invention of television means the possibility to see distant lands from homes.

b)it became easier to find one’s way

c)faster booking and reservation systems

d)more money on holidays could be spent

e)people didn’t need to go on foot to get to another place

f)air travel became quicker and cheaper

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g)the world became a smaller place

h)more and more people could afford travel

i)tourists didn’t need to carry cash ( therefore safer to travel)

j)sharp decrease in numbers of people travelling

3.Match the developments with the dates and then make sentences. e.g. Boeing 707 passenger aircraft was introduced in 1954.

Read the text giving information on the past, present and future of tourism, and explain the statement: if tourism nowadays is a pleasure, travelling has not always been so.

Travelling is often considered as the ancestor of tourism. The Larousse dictionary (1876) indicates that “in the time of the stagecoaches, the tourist was almost non-existent, there were only travellers”. If tourism nowadays is a pleasure, travelling has not always been so.

Neither the Greek nor the Romans considered that the joys of travelling, war and pilgrimages justified their trips. The Greek had emissaries in charge of delivering presents and offerings, so they didn’t have to travel. For the Romans, quite stay-at-home people, travelling was a synonym of exile and loss of roots. If travel had always existed, when did it become tourism?

The Industrial Revolution opened up tourism to the working classes. As a result of social and technological reforms, a new middle class grew up, who could afford travel. Other phenomenon that helped develop the tourist industry was paid holidays. The working British public was given leisure time at no financial loss. The development of railways and steamships made travelling cheaper, easier and more comfortable.

People started travelling long ago. The first travellers were nomads and pilgrims, merchants and traders. Waterways were the most important means of travelling. The first travellers used boats and ferries on the water and horses and camels on the land. Travel in Egypt was for both business and pleasure. In ancient Greece people travelled mainly to visit religious festivals, sporting events, or the Olympic Games.

The most important travellers were explorers. The voyages of discovery by Marco Polo in the 13th century, Christopher Columbus and Vasco de Gama in the 15th century, Magellan and

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Amerigo Vespucci in the 16th century and many other adventurers gave rise to European colonization of a big part of the world. A lot of people began travelling to the colonies: governors, merchants, missionaries, architects and teachers.

The next key factor in the history of travel was the Renaissance. In the 18th century the Grand Tour of Europe became a part of upbringing of the educated and wealthy British gentlemen. Grand Tours were taken by young people to complete their education. They travelled all over Europe, but mainly to places of cultural interest, such as France, Italy, Holland and Belgium. In the late 18th century sea water gained a reputation for its medical properties, and as a result any British coastal fishing villages were transformed into fashionable resorts. It was in the 19th century when health and leisure tourism appeared.

The development of motor-cars in the late 19th century and airplanes in the early 20th century changed travel crucially. Jet planes made air travel available to all people. The term ‘holiday’ was adopted after the World War I. In recent years holidays or vacations have become more popular as people have more disposable income.

The World Tourism Organization forecasts that international tourism will continue growing at the average annual rate of 4 percent. By 2020 Europe will remain the most popular destination.

Space tourism is expected to take off in the first quarter of the 21th century. As computer technologies advance, virtual tourism is likely to become extremely popular around 2010–2015.

COMPREHENSION CHECK

1.According to the text, are the following statements true or false? If they are false, say why.

1)Nowadays there are only travellers, tourists are almost non-existent.

2)People who could afford travel belonged to working classes.

3)Paid holidays contributed to the development of the tourist industry.

4)For the working people their leisure time became payable.

5)As a result of colonization, people from Europe travelled much.

6)The purpose of travelling in the 18th century was to get education.

7)Sea travel became popular due to its availability.

8)More disposable income makes travelling less available.

2.Complete the table with the information from the text.

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3. Which words make up word combinations according to the text? Give their Russian equivalents.

4. Read the following sentences and choose the most suitable word or word combination according to the text.

1)The Industrial Revolution opened up tourism to the business/ working classes.

2)The development of railways and steamships made travelling more expensive/cheaper.

3)In ancient Greece people travelled mainly to visit famous resorts/religious festivals.

4)Grand Tours were taken by young people/people of all ages.

5)The development of motor-cars in the late 19th century and airplanes in the early 20th century changed travel crucially/slightly.

6)Vacations have become more popular as people have more disposable income/more time.

7)By 2020 Europe will remain the most/least popular travel destination.

1.Can you identify the difference between a tourist and a traveller? Who of the people below are travellers, and which are tourists?

1)I always go on all-inclusive package holidays, and stay in luxurious resorts. I prefer to book everything in advance.

2)I’m very adventurous – a bit of an explorer really – I like to find my own way around new and unusual places. I like to get off the beaten track.

3)I love backpacking around the world, travelling on a shoestring, staying in budget accommodation and meeting fellow globetrotters.

4)I’m fond of travelling to a destination with the sole intention of sitting on a beach doing nothing and enjoying the blue horizon and sea.

2.Find the phrases in exercise 1 which mean:

1)everything paid for before you go

2)go to places that most people don’t go to

3)travel without spending much money

4)have the only purpose

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3. Match the people in the box with the descriptions below.

1)She sails around the world single-handed in a catamaran.

2)He goes sightseeing and takes lots of photos.

3)She finally arrives at the holy place and approaches the icon.

4)He leaves and settles in another country.

5)He thumbs a lift.

6)He delivers urgent letters and parcels to businesses in the city.

7)Every Sunday, he walks ten miles or so for pleasure across hills and moors.

8)He books a lovely holiday hotel near a beach in the south.

9)She catches the eight o’clock train every weekday morning.

SECTION 2

1.In pairs, discuss the following questions.

1)Do you know any famous names connected with the history of travel and tourism?

2)How did they contribute to the development of tourism?

3)Who do you think made the most valuable and important contribution? Why?

2.In what ways can the following things be connected with the history of tourism?

1)international exhibitions

2)the first handbook of the journey

3)the hotel coupon

4)the traveller’s cheques

5)the tour of the world

6)the package tour

Read the text about the world’s best-known person in travel and match headings 1-6 to paragraphs a-f from the text.

1)The expansion of business across the English Channel to Europe.

2)Launching of the hotel coupon and the predecessor of the travellers’ cheque.

3)The period of early humanitarian excursions.

4)The peak of Thomas Cook’s career and his great world tour.

5)Thomas Cook’s profitable undertaking and the forerunner of the modern holiday brochure.

6)Thomas Cook and his first successful one-day rail excursion at a shilling.

a)In 1841, a 32-year old Thomas Cook walked from his home in Market Harborough to the nearby town of Leicester to attend a temperance meeting. He was a religious man who believed that most Victorian social problems were related to alcohol and that the lives of working people

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would be greatly improved if they drank less and became better educated. Thomas suggested that a special train be engaged to carry the temperance supporters of Leicester to a meeting in Loughborough. A train was subsequently arranged, and on 5 July 1841 about 500 passengers were conveyed in open carriages the enormous distance of 12 miles and back for a shilling. The day was a great success.

b)During the next three summers Thomas arranged trips between Leicester and Nottingham on behalf of local temperance societies. Many thousands of people experienced rail travel for the first time, and Thomas was able to lay the foundations of his future business.

c)His first commercial venture took place in the summer of 1845, when he organized a trip to Liverpool. Not content with simply providing tickets at low prices – 15 shillings for first-class passengers and 10 shillings for second, Thomas also investigated the route and published a handbook of the journey. This 60-page booklet was a forerunner of the modern holiday brochure.

d)Thomas Cook continued to expand his business in Britain, but he was determined to develop it in Europe too. In 1855, an International Exhibition was held in Paris for the first time and Thomas seized this opportunity by trying to persuade the companies commanding the Channel traffic to allow him benefits. During the summer of 1855, Thomas escorted his first tourists to Europe.

e)Travellers to Switzerland and Italy were from the growing middle classes and they expected better accommodation than his earlier working-class customers had. Thomas Cook therefore set out to negotiate with innkeepers and hotel proprietors to provide rooms and meals at good prices. So he managed to develop two important travel systems: one was the hotel coupon, launched in 1868, which travellers could use to pay for hotel accommodation and meals instead of using money; the other was his circular note, first issued in 1874 and a forerunner of the travellers’ cheque, which enabled tourists to obtain local currency in exchange for a paper note issued by Thomas Cook.

f)Building on his successes in Europe, Thomas made an exploratory trip to North America in 1865 and set up a system of tours covering 4,000 miles of railways. The climax of his career, however, came in September 1872 when, at the age of 63, he departed from Leicester on a tour of the world that would keep him away from home for almost eight months. Thanks to Thomas Cook the age of the package tour and mass tourism was born.

COMPREHENSION CHECK

1.Now read the text again and answer the following questions.

1)How did Thomas Cook want to improve the lives of working people?

2)Why was 5 July 1841 a great day?

3)What was a forerunner of the modern holiday brochure?

4)In what way were the growing middle-class customers different from the working-class customers?

5)What two important travel systems did Thomas Cook manage to develop?

6)Apart from Europe, where else was Thomas Cook determined to develop his business?

2.What do these numbers from the text refer to?

32 500 15 60 4,000

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