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Listening facilitator методические указания по аудированию

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c) Put the following in order of importance to you when you travel:

-comfort

-safety

-price

-reliability

-speed

Ex. 2 Choose the correct word from the box to complete the following list of things which irritate people when flying.

seats

trolleys queues

luggage

room

cancellations

food

jet

- not enough l e g .

-lost or delayed.

-l o n g . at check-in

-poor quality. and drink

-no baggage. available

-overbooking o f .

-

flight delays a n d .

-

. -lag

Ex. 3 Listen to three people talking about their travel experiences. Tick the problems in Ex. 2 that they mention (Recording 12).

Ex. 4 Which of the things in Ex. 2 irritate you most? Which irritate you least? Discuss your ideas with a partner.

At the airport

Ex. 5 Listen to Conversation A. Answer the questions (Recording 13).

a)Why is the man angry with Edgar?

b)Where do people stand in line in your country?

c)Do people push into lines?

d)Do other people get angry?

Ex. 6 Listen to Conversation B. Answer the questions (Recording 13).

a)Where does the conversation take place?

b)What problem does Edgar have?

c)Did the clerk check Edgar in?

On board

Ex. 7 a) Listen to the check-in clerk's information and complete boarding information 1 (Recording 14).

Flight Number

Seat Number

10

Gate Number

Boarding Time

b) Listen to the announcement and complete boarding information 2. (Recording 14)

a) First, passenger in rows

through

.

 

b) Next, passengers in rows

through

.

 

c) Next, passenger in Business Class, rows

through

.

d) Finally, passengers in First Class, rows

through

.

UNIT V

STAYING IN A HOTEL.

HOTEL RECEPTION

Ex. 1 Pearl Li is the Reception Clerk at the Columbia Towers Hotel in Vancouver. Listen to Conversation A. Make similar conversations using the following information (Recording 15).

International: Brazil, The U.K.

U.S.A.: Dallas, Boston

Canada: Ottawa, Quebec

 

Ex. 2 Listen to Conversation B. Make

similar conversations using this

information:

 

Alicia Romero / she / her room number

Mr. and Mrs. Steinway / they / their room number

Ex. 3 Listen to Conversation C. Make similar conversations using this information:

for us / Mr. and Mrs. Steinway / Room 1819/ 4 pages / New York / (212) 974-4377

Ex. 4 Listen to Conversation D. Make a similar conversation with this information:

room-safe key / safe / blue side / swipe it quickly

Ex. 5 Alicia Romero is checking in to the Columbia Towers Hotel in Vancouver. Pearl Li is at the reception. Listen to their conversation and answer the questions (Recording 16, Conversation A).

1.What problem does Alicia have?

2.What kind of room did she reserve?

Ex. 6 Edgar Young is checking in to the Quantity Inn in San Diego. Listen to Edgar's conversation with the receptionist. What facilities does Edgar's room have (Recording 16, Conversation B)?

King-size bed

Cable TV

Bath

In-room movies

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Shower

Minibar

Internet connections

Room safe

Ex. 7 Listen again. Find five reasons why the room is not quiet.

UNIT VII

EATING OUT

Ex. 1 Go over the vocabulary to clear up any difficulty.

аvocado prawn - авокадо с креветками trout - форель

Hang on - (здесь) подождите fancy - (здесь) хотеть

Ex. 2 The following are things you might do when you go out to eat at a restaurant. In what order do you think the events would take place? Write numbers from 2 to 13 in the box «Your opinion». The first has been done for you.

Your opinion

Events

On the tape

 

book a table on the phone

 

 

choose from the menu

 

 

tip the waiter

 

 

have a dessert

 

 

pay the bill

 

1invite someone out for a meal go on somewhere else

have a starter sit down

ask for a table

have your main course order your food and drink ask for a bill

Ex. 3 Listen to the people who are going to eat out. Write numbers in the box on the right (see the chart above) to show in which order the events take place on the tape (Recording 17 parts 1, 2, 3, 4).

Ex. 4 Answer the questions below.

a)Had Carol been waiting long for her friend?

b)Was the restaurant full when they came?

c)What day was it?

d)Did the visitors like the service?

e)What surprised Carol's friend in the bill?

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3. Do you think the rules of giving presents are different or similar in different countries? Can you think of any examples?

Ex. 2 a) Check the meaning of the following words with your teacher: refuse, accept, greedy, knives, a set of glasses, death, a funeral, an odd/even number

b) Listen to a radio interview with the travel writer, Neil Palmer, about giving presents in different cultures. Put the topics he talks about in order (Recording 21).

-Things you shouldn't give to people

-Giving flowers

Accepting and refusing presents

Opening presents

Ex. 3 Listen again. Choose the correct words/phrases in these sentences.

1. In China you should/shouldn't accept a present immediately. 2. You should give presents in China with one hand/both hands. 3. In Thailand you should/shouldn't open a present when you get it. 4. Knives are a good/bad present to give in Japan. 5. You should give Japanese people an odd/even number of glasses. 6. You shouldn't give your Turkish host white/red flowers.

Ex. 4 Work in groups. Discuss the rules of giving and accepting presents in Russia.

Ex. 5 How important are the following things when doing business in your country? Which of them are important? not important? best avoided?

-

giving presents

- exchanging business cards

-

shaking hands

-

kissing

-

small talk before meetings

-

punctuality

-

accepting interruption

-

using first names

-

formality (how you dress, how

-

being direct (saying exactly what

 

you talk, what names you use,

 

you think)

 

etc.

 

 

-

humour

 

 

Ex. 6 Listen to the first part of an interview with Clair Bebbington, Manager for a division of BP (British Petroleum). She speaks about Turkey, Malaysia, Papua New Guinea and Colombia. Which country is each of the sentences about (Recording 22)?

1.This country wanted to show a modern and developed image.

2.This country is sensitive to how it presents itself to the outside world.

3.In this country the culture in the capital is very different from the provinces.

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4. In this country people in the mountains are different from those by the

coast.

Ex. 7 Listen to the interview again and choose the best answers to the questions below. The number of the best answers to some of the questions can be more than one.

1.What was Claire Bebbington's previous job?

a)carrying out market research for BP;

b)developing training programmes for the BP staff;

c)dealing with BP's publications.

2.What images of countries was Claire Bebbington keen to select for particular stories?

a)photogenic aspects of a lifestyle, culture and society;

b)dynamic and international;

c)forward looking and western style.

3.What was the most photogenic image Claire Bebbington chose for Malaysia?

a)agriculture with the modern machinery and technologies;

b)the old system of agriculture and people using oxen;

c)highly developed country with a sophisticated lifestyle.

4.What does Clair Bebbington say about Turkey?

a)it is a rapidly developing country;

b)it is isolated from the international community;

c)it has a traditional lifestyle.

5.What features of Colombia does Claire Bebbington mention?

a)there is a very sophisticated group of people in Bogota;

b)people's lifestyles in cities and in the country are becoming more similar;

c)Colombia has no chance to spread the culture of the cities to the country.

6.What does Claire Bebbington say about Papua New Guinea?

a)there are 700 groupings in this country;

b)tribes live at high altitude;

c)it's a rapidly developing country.

Ex. 8 Before you listen to the second part of the interview, make word partnerships combining the words from lists A and B and complete the audio script below with them. Then listen and check you answer (Recording 23).

A

B

1) approach

a) time wasting

2) attitudes

b) things

3) inappropriate

c) towards work

17

4) to be

d) work

5)

emphasize

e) business

6) affect

f) open-minded

7)

dismiss as

g) action

8)

achieving

h) food

I think it's very important to b e . You come across different kinds of

cultures

and t h e y .

in different ways. You should be aware of a number of

things. There are different. and towards resolving problems and working in

teams and so on. In Anglo-American

culture, t h e y . ,

doing things a n d .

But

when you are dealing with people

who are much

more comfortable

with

consensus, in discussion, then

you shouldn't

. t h a t . You should have a very

open attitude to how p e o p l e

. The simple

things l i k e . , alcohol, that sort of

thing, are much easier to deal with than these more subtle things.

Ex. 9 Discussion points:

1. Why is it important for a businessman to be open-minded when dealing with different cultures?

2.What cultural things are important to be aware of when doing business with foreign partners?

3.What groups of things according to Claire Bebbington follow under the categories of «simple» and «subtle»? Which of them are easier to deal with?

UNIT X

TELEPHONE CONVERSATIONS

Ex. 1 You will hear these sentences in the telephone conversations. Fill in the gaps with the words in the box.

called

meeting off line leave message

 

1. I'm afraid he's taken the afternoon

.

2.

Can I take a

?

 

3.

Shall I tell him you

?

 

4. Hold the

please. I'll put you through.

5.

I'm sorry, he's in a

.

 

6.

Would you like to

a message?

 

Ex. 2 Jim is trying to talk to his friend, Peter. Listen and put phone conversations a) - c) in order (Recordings 24, 25, 26).

a)Peter phones Jim's office.

b)Jim phones Peter's office.

c)Jim phones Peter's wife.

18

Ex. 3 Listen again and answer the questions.

1.Why isn't Peter in his office?

2.Has Jim called Peter's mobile?

3.Why does Jim want to talk to him?

4.Where is Jim when Peter phones him back?

Ex. 4 Match these headings to the sentences from the phone conversations. Check the meaning of the sentences with your teacher.

- saying where people can contact you

-leaving a message

-asking to speak to someone

1

Can I speak to Peter Parker, please? Is Peter there, please?

Could I speak to Jim Moore, please? 2

Could you ask him/her to phone me tomorrow? Can you ask him/her to call me back?

Just tell him/her Peter Parker called. 3

He/She can ring me at the office. He/She can get me on my mobile. He/She can call me at home this evening.

Ex. 5 Listen to Jim and Peter's conversation. Answer these questions (Recording 27).

1.What is Peter doing?

2.Why is he there?

3.Why does Jim want to talk to him?

Ex. 6 Lorna tries to get in touch with her husband at work. He works for a company called Butler and Crowmarch. Complete her conversation with the receptionist choosing the most appropriate expressions (Recording 28).

R: Yes / Good morning. Butler and Crowmarch. L: Could I / I want to speak to Mr Carr, please?

R: Certainly. Who's speaking? / Who are you?

L: Mrs Carr.

R: Wait / Hold on, please and I'll try to put you through.

Hello. He's not there / I'm afraid Mr Carr is not at his desk at the moment. L: Oh. Do you know when he'll / When will he be back?

R: I'm not sure. Would you like / Do you want me to ask his assistant?

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