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wire. We enclose our official order for 15,000 meters, which we understand you can supply from stock. As we pointed out in our first enquiry, the quality must be up to the sample we sent you, and the weight and colour of the cotton insulation identical to that of the sample. Our order is placed on these conditions.

Yours faithfully,

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Dear Sirs,

Thank you for your quotation of 75p per metre for cloth No.110.

Before we place an order with you, we would like to know whether you can quote us a slightly better price for the material. We are thinking in terms of an order for some 2,000 metres, and as the cloth is for export to a highly competitive market, a keen price is essential.

A prompt reply would be greatly appreciated.

Yours faithfully,

4.4. THE LETTER OF COMPLAINT

4.1.4.1. Template

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4.2.4.2. Samples

Dear Ms.Armand-Fugeot,

When you designed the interior of Twin Towers, you did so, I'm sure, with beauty and distinctiveness in mind. There is no doubt that the lobby sparkles with good looks and has elicited some rave reviews from passers-by. However, I'm afraid this is a chase of Beauty and the Beast, the "beast" being the monster the floor turns into when it becomes wet. The other day, when we had an all-day rainfall and many soaked feet trod the marble slabs, the surface became as treacherous as ice. We were fortunate indeed that, despite numerous falls, no serious injurieswere sustained.

Won't you please see what can be done to coat the surface with a nonskid substance. Surely there must be some way to preserve the beauty yet eliminate the threats to life and limb. Our insurance company insists on this action.

Sincerely,

65 Market Street

Val Haven, CT 95135

June 30, 2004

Customer Service

Cool Sports, LLC

8423 Green Terrace Road

Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

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Sincerely,

Signature

Ken Thomas

5.5. THE LETTER OF CONFIRMATION

5.1.5.1. Template

COMPANY

NAME

ADRESS

DATE

To:

Dear

Sir

or

Madam,

Reference: Order confirmation

We thank you for your order [order no.] for:

·[product]

·[product]

·[product]

The goods have been packaged and sent today. You will receive this order within [number of days].

We have processed the order in accordance with your instructions and we hope that you will be satisfied with the quality of our products.

We would be delighted to process any new orders for you.

Yours faihfully,

Your name

Title

Company name

5.2.5.2. Samples

Nick Faraway

Sales Manager

King & Jones PC, Ltd

118 Park RdBirmingham

B19 1SU

214

Telephone: 0111 333 2222

E-mail: kjl@kingandjones.com

Birmingham, 17 March 2011

C. Friedman

57 Queen Elizabeth Street

London

SW1W 9NZ

Dear Sir or Madam,

This is to acknowledge receipt of your letter requesting us to offer devices advertised by us in the “Computer Engineering”. At your request we inform you of all the data concerning our devices.

We are looking forward to your earlier reply. Yours faithfully,

Nick Faraway

Sales Manager

King & Jones PC, Ltd

6.6. MEMOS

Memos are usually for internal communication. They should include the following headings: To/ From/ Subject/ Date. They should be short and include only relevant information. Points should be arranged in logical order. In longer memos, it is common to number points. The tone of the memo may be formal, informal or neutral. It is usual to end with your initials rather than a signature.

6.1.Sample

To : All department heads

From: Pamela Lickford General Manager

General Manager

Date: 22 December

Subject: Visit of German agent

Please note that Katya Schmidt, our German agent, will be visiting the company on Friday, 29 December.

There will be a meeting on that day at 10.30 am in the Boardroom, which you should attend. Ms Schmidt will be presenting her marketing plan for expanding sales in the

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German market.

If you wish to join us for lunch at a local restaurant, please let me know as soon as possible.

PL

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Библиографический список ИСПОЛЬЗОВАННОЙ ЛИТЕРАТУРЫ

Учебники

1.Архитектура, строительство, дизайн: Учебник для студентов высших архитектурно-строительных учебных заведений [Текст] / Под общ. ред. А. Г. . Лазарева. – Изд. 4-е. – Ростов н/Д: Феникс, 2009.

2.Безручко Б. Н. Английский для архитекторов [Текст] /Б. Н. Безручко. – М.: ИКЦ «МарТ», 2004.

3.Маклакова Т. Г. Архитектура гражданских и промышленных зданий. – М., 1981.

4.Мусихина О. Н., Гисина О.Г., Яськова В.Л. Английский язык для строителей [Текст] / О. Н. Мусихина, О. Г. Гисина, В. Л. Яськова. – Ростов н/Д: Феникс, 2004.

5.Строительное материаловедение: Учеб. пособие [Текст] / Под общ. ред. В. А. . Невского. – Ростов н/Д, 2010.

6.Ander Gregg D. Daylighting Performance and Design. [Text] / Gregg D. Ander 2nd ed., Copyright ©2006 by John Wiley & Sons, Inc.

7.Derek Ph. Daylighting. Natural L ight in Architecture [Text] / Ph. Derek. – Oxford: Architectural Press, 2004.

8.Druzik James R. Stone Deterioration and Treatment. Scientific Program [Text] / R. James Druzik. – Getty Conservation Institute, 1994.

9.Frederick M. 101 Things I Learned in Architecture School [Text] / M. Frederick. .– Cambridge: The MIT Press, 2007.

10.Levy Sidney M. Construction Process Planning and Management. An Owner’s Guide to Successful Projects [Text]/ M. Sidney Levy. – Elsevier Inc., 2010.

11.Walton D. Building Construction Principles and Practices [Text] / D. Walton. – Oxford: Macmillan Education, 2008.

12.Lyons A. Materials for Architects and Builders. [Text] / A. Lyons. – 4th ed., Elsevier Ltd, 2010.

Журналы

1.«Наука и жизнь» № 3, . 2009.

2.Электронный журнал энергосервисной компании «Экологические системы» № 2, . февраль 2011.

3.Concrete Construcion, November 15, 2007.

Интернет-источники http://www.house-painting-info.com/wood-stain.html#ixzz1XhOek4MM http://facepla.net

http://www.asce.org

http://www.stroysoyuz.ru/rss

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http://civilengineering.com

http://www.engineeringcivil.com

http://architecture.about.com

http://www.astm.org

http://www.guardian.co.uk

http://www.zusieditore.com

http://www.lerk.ru

http://www.domaderevo.ru

http://www.greenlodgingnews.com

http://remontinfo.ru/

Селянин Ю. Н. «Самое энергоэффективное и экологичное решение – естественное освещение», 30.09.2010 (портал – энерго эффективное энергосбережение)

Словари

1.Корчемкин С. М. Англо-русский строительный словарь. [Текст] /С. М. Корчемкин. – М., 2004.

2.Наумов В. Д. Большой строительный терминологический словарьсправочник [Текст] / В. Д. Наумов. – Минск: Минсктиппроект, 2008.

3.Cambridge Dictionary of English, 2001.

4.Oxford Advanced Learner's Dictionary, 2010.

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Учебное издание

Быкадорова Екатерина Сергеевна Веселова Снежана Александровна

ENGLISH FOR BUILDERS AND ARCHITECTS

АНГЛИЙСКИЙ ЯЗЫК ДЛЯ СТРОИТЕЛЕЙ И АРХИТЕКТОРОВ

Учебное пособие

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